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Here, at CrossReach's Short Breaks service, children and young people enjoy time away from home. Based in our Glasgow hub in Springburn, we have been providing residential care for children & young people with learning disabilities and complex needs for almost 30 years. The children and young people we support have faced more challenges than most. It's our job to give them a home away from home by providing a caring and therapeutic environment where our focus is on meeting their needs whether that be having fun and making friends or growing in confidence and developing skills for independence.Surrounding this child-focused approach are the ideas, nurture and commitment of our team, who work together to ensure that every child enjoys the best possible care and reaches their full potential.We are now looking for a Service Leader to lead and develop our Short Breaks service. Supported by the Short Breaks Team Leader, this is an exciting new opportunity to shape a service around the needs of young people and their families. If you are someone who enjoys leading, supporting and developing a team, keeps a close eye on quality and the processes which underpin it, and is motivated to unlock the potential of the young people we support, then we would love to hear from you. In essence, we are looking for someone who cares and can get on with others and in a playful, loving, accepting, curious & empathetic way. Communication is vital both with our children and young people and their families and as our Service Leader, you will need to be able to lead and develop others.We would be interested to hear from candidates with equivalent experience from out with the Social Care sector (e.g. the youth work sector) and would support them to gain the appropriate registration and qualifications. But even if you don't have a background in supporting young people with learning disabilities or complex needs but believe your skills and experience make you the ideal candidate, please get in touch for a conversation. We also offer you a range of benefits that you would expect from an organisation that support others.Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.But we also know that your training and development is important to you, and we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you. As we do our work in Christ's name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010. This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration. We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual's unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on .uk Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage.
Job Reference: /AP/24-05/1183/16 Job Title: Helpdesk Team Leader Location: Glasgow Salary: Competitive Hours per week: Variable Shift Rota - 07:00 - 15:30, 08:00 - 16:30, 10:30 - 19:30 - 37.5 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Job Overview We are currently recruiting for Helpdesk Team Leader to join our passionate and driven team based at our client's site in Glasgow Benefits 33 days holiday Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Career development and recognition Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Superstar Awards Long service awards Key Responsibilities: Rotational On Call Out of Hours support, agreed additional payment provided for this period Check OOH handover and pass any jobs that need actioned to the team and ensure progression. Quick scan emails and job queues to drive your team Review and collate where your team are for the day. Discuss with the team their focus is for the day and any Hot Spots that they need to be aware of and ensure they know expectations for the day Discuss any areas of concern for them. Target set where appropriate.....Friendly competition is always good! Mailbox management should be checked and driven with the team. Ensure the mailbox is tidy and emails are being filed when actioned and not left in the mailbox. Add Quality check events to the job with all details and findings and feedback good and bad to the team members, quality check Telephone Calls. Pull contract specific reports and telephony reports, liasing with key stakeholders on regular basis and providing reports and feedback.to check and monitor performance Keep an eye on personal emails throughout the day to keep them down. Pick up any escalations with urgency and see through to completion with the team if necessary. Approve / reject teams holidays ensuring adequate cover is in place and holiday rota and portal is kept up to date Gather information throughout the week for team meetings. Including feedback from others out with the team, and recent or upcoming changes. Issues incurred by yourself or the team throughout the week. Give your team a chance to voice any points good or bad but in a constructive controlled manner. Conduct monthly 1-2-1 with each team member. Go over achievements for the month and any points for improvement. Keep all staff records up to date including Contact details sheet, HR files, 1-2-1's, ROC's probation tracker, review tracker, training tracker (processes and e-learning) Carry out absence management within the team and ensure any absences are reported correctly and monitored for trigger points. Ensure your team are trained on all aspects of their job or highlight to HD trainers when extra training is needed. About You: Applicants must have the right to work in the UK Experience in a Senior Helpdesk/Team Leader Role, with line management responsibility, is advantageous. High understanding and experience with Microsoft Office software packages. High level of IT and systems literacy. Experience in using CAFM or other management systems. Proven experience in leading a service-driven operation with experience in managing an operation through periods of significant growth or change. Excellent team motivator and communicator. How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply! Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply) https://b/form/f3343c912a8643b69cfdc89dc2bbba8f