Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand.
Recruitment Partner: Noaman HussainContract: PermLocation: NottinghamThe Software Renewal Manager will oversee the renewal process of software license contracts across IT.
The role requires an understanding of software agreements, financial awareness, negotiation skills and excellent communication and stakeholder management.
Supported by offshore administrative resource, you will manage a master database of software agreements that will be used to optimize spend through greater insight and coordination.
Posted by Aspire People Limited • £140/day to £210/day
About the Role
Aspire People is seeking an experienced Construction Tutor to join our team in a Pupil Referral Unit (PRU) based in Nottingham.
This role is perfect for a dedicated individual with a strong background in teaching construction and woodwork, who is passionate about making a difference in the lives of students who cannot be accommodated in mainstream educational settings.
Key Responsibilities
Deliver engaging and practical lessons in construction and woodwork to students with varying levels of ability.
Posted by Aspire People Limited • £130/day to £180/day
Are you a passionate and dedicated Intervention Teacher with a specialism in Phonics and English, looking for flexible daily supply work in Nottingham City and surrounding areas?
Are you looking to help pupils achieve their full potential?
Do you have a passion for building relationships quickly and working in small groups?
Closing Date: 18th SeptemberLocation: Nottingham, Full-Time (Mon-Fri)Contract: 18 Month Fixed TermRecruitment Partner: Frankie McCallister-LyasAbout the role: The Boots Pharmacy Operations team a dynamic team at the heart of Boots Pharmacy growth plans.
Our mission is to make operations simpler for stores, better for customers and more valuable for Boots.
Pharmacy operations comprises, field team, core operations and operations development.
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are: