As the General Manager, you will play a pivotal role in ensuring exceptional guest experiences through maintaining high standards, delivering outstanding customer service, and coordinating engaging activities.
Your responsibilities will encompass various facets of management and leadership, including:.
Leadership and Management
Provide effective leadership, line management, training, and coaching to the team with a focus on succession planning and cultivating future leaders.
We are looking for an experienced General Manager from the Hospitality/ Hotel, Leisure or Visitor Attraction sectors to join this established immersive family attraction business and deliver a seamless guest experience, managing a team, health and safety, budgets and stakeholders in order to maximise profits and enhance engagement.
The General Manager will report to the Operations Director and take responsibility for the day-to-day management of the site and team, ensuring staff are trained and providing a first-class service to guests and continually developing the brand and customer offering.
You will set the strategic business plans and work with the Directors to define performance measures and guest enhancement and contribute to the commercial development of the brand.
This role is a blend of strategic leadership, operations management, sales initiatives, health & safety compliance along with a strong focus of training and quality assurance.
To work with a serviced office facility to oversee the efficient operation of the centre and drive commercial sales.
Recruiting for a General Manager who embodies professionalism, values teamwork, and is dedicated to ensuring customers and staff take the lead position in their experience!
General Manager sought by leading Leisure Brand for their Harlow location.