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Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark withinpeople, allowing them tounleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Area Manager The locations included in this area are - Loch Lomond Outlet, Glasgow St Enoch Centre, Glasgow Forge, Glasgow (Sauchiehall Street), Glasgow (Braehead), Glasgow (Silverburn), Paisley, Ayr, Greenock, Motherwell, Hamilton, Clydebank, Kilmarnock, East Kilbride As a Retail Area Manager, you'll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm. You'll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey after all, it's part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged. Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace. Your Mission Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences. Communicate with your store teams and spend time with them in store to keep engagement high. Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's including,sales, profitability, safety, store standards, pricing,and cost control. Drive operational excellence and achieve outstanding results across your designated retail area. Create store experiences that arefun, friendly, accessible, and inclusive for colleagues and customers. Hire Store Managers who align with our purpose, values and mission. Spot potential and use their strengths to add value to your area. Implement effective visual merchandising strategies to enhance the customer journey. Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement. Ensure the delivery of commercial targets, including sales, profitability, and cost control. Skills / Behaviours That Will Set You Apart A positive ambassador for our brand and our values Inspirational leadership style with a positive outlook Passion for delivering exceptional customer service. People skills with a track record of developing high-performing teams. Commercial acumen with the ability to drive sales and profitability. Excellent communication and interpersonal skills. Collaborative mindset and a team player. Working with departments and colleagues as 'one team'. Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy. Willing to lend a hand - If you're on a store visit and the teams are busy or overwhelmed, you're happy to help by getting stuck in, working shoulder-to-shoulder with them to support. It's all about the shadow you cast! Resilience in a dynamic retail environment. Innovative thinking and a proactive approach to problem-solving. Being a Great Leader As a great leader with wonderful people skills, you'll be able to skillfully unite multi-site store locations together as one area team. Inspire and motivate your managers and teams in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and inspire your stores to break records and get in the spotlight. Work collaboratively with support departments and peers. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback. We all want to win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there. Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers &am
JOIN US! BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place! OUR MISSION Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers. WE ARE LOOKING FOR Store Manager YOU WILL BE Delivering excellent customer service to ensure high levels of customer satisfaction Managing, overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store. Conducting HR duties i.e. recruiting, hiring, training and firing responsibilities Ensuring the team are continuously motivated and working together Undertaking store administration duties, setting sales quotas and KPIs, performance management and managing sales and financial reports Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable Monitoring inventory levels and ordering new items Scheduling and managing the rota, ensuring there are enough manpower Ensuring the quality standards in customer service and health and safety are maintained Maintain the stability and reputation of the store Develop a passionate working environment and help our bubble baristas to constantly grow and improve Build, develop and maintain a high performing team Responding to customer complaints/concerns in a professional manner Training and educating your team on making drink processes and policies Managing and creating content for TikTok in your branch Completing reasonable tasks assigned by the company YOU ARE Minimum 1-2 years' experience in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry Able to work flexible hours, including evenings, weekends or holidays Legally eligible to work in the UK An energetic person with positive thinking, with a 'can do' attitude Strong leadership and customer management abilities Maintain regular and consistent attendance and punctuality Willing to learn new skills and share your knowledge with our customers & the team WE WILL Strive to provide numerous career progression opportunities to help your growth whilst being part of BUBBLE CITEA Family Treat you to free bubble tea drinks Offer you staff discount scheme on our tasty bubble tea drinks Provide you with a thorough step by step training to ensure you are fit in working with the team as quickly as possible Category: Food & Beverage