____________________
_______________________
____________________
____________________
______________________
_______________________
___________________
_______________________
_______________________
______________________
About Us: At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. Our Group Internal Audit function is the central office of impartial accountability. Delving deep into our operations and how we serve our customers, they navigate complex landscapes to ensure compliance and ethical standards, playing a vital role in maintaining the trust our customers and stakeholders place in us. Continuously evolving methods of safeguarding our organisation, they ensure that our commitment to excellence is unwavering. The Role: We are seeking an experienced Audit Manager with expertise in the Insurance domain to join our dynamic Group Audit (GA) function. Reporting to our Audit Director for Insurance, you will play a crucial role in leading and delivering assigned audits across Pricing, Underwriting, Reserving, Reinsurance and Claims; ensuring that technical expertise, commercial awareness, and business acumen are integrated into audit planning and reporting. What You'll be Doing: Lead and deliver audit assignments within your specialist domain (Insurance), ensuring assurance on key risk management, control, and governance processes. Collaborate with Senior Audit Managers to establish impactful relationships with business management, aligning assurance activity with inherent risks and strategic agendas. Ensure accountability for delivering high-quality audit work in accordance with GA standards and professional best practice. Supporting the GA leadership team in delivering a reliable periodic opinion on the adequacy, effectiveness, and sustainability of key risk management, control, and governance processes. Contribute to strategic improvements within GA and support audit team colleagues in their performance and development. What We're Looking For: Insurance expertise is essential, along with the ability to lead and undertake audits. You'll have a grasp of the unique challenges, risks and controls within your domain, as well as understanding the applicable laws and regulations which impact its processes. You'll need to collaborate effectively with internal business leaders and their colleagues, so good communication and relationship management skills are important too. If you are an audit professional with a passion for driving excellence in the Insurance domain, apply today and become a key player in our GA function. Lets bring on your best. Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: 9% employer contributed pension, which you can take as cash if you want 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Annual bonus of up to 10% EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 25-28 days annual leave Buy as you earn share scheme Employee discounts and cashback Plus many more Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you. Collectively we help every business within our group aim higher. Standing shoulder-to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit directlinegroupcareers.com Together we're one of a kind. #LI-Hybrid #LI-AC1
Pricing Practitioner Hybrid Let's make the most of your talent Join us as a Pricing Practitioner within our Pricing & Underwriting Chapter, whether it's optimisation, trading, retail or risk pricing or even data science, we've got an opportunity for you. About Us: At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. Pricing and Underwriting is a complicated world, where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products is a fine line between balancing our business goals and customer needs. That's why our pricers and underwriters are the best of the best. They reduce risk and predict future events ensuring our business can continue to grow whilst each and every one of our consumers gets the best price. What you'll be doing: Working in an agile way means you'll take charge early on, soak up new experiences and most importantly your ideas will shape what we do making a positive impact on our customers lives.We'll utilise your skills where they are most needed whilst also giving you to opportunity to build and grow the breadth of your expertise. You'll join one of our various tribes (home, motor, pet, travel etc.) and complete your work day to day within one of our squads focusing on a key area of pricing. Support the delivery of your squad's pricing & underwriting objectives Improve DLG's pricing performance and longer-term capability whilst maintaining pricing & underwriting discipline Use your technical and analytical skills to develop innovative solutions to challenging problems Perform pricing tasks to help your squad achieve it's objectives and support colleagues when needed with their work Engage in the wider Pricing & Underwriting community Take ownership of projects and developing your skillset utilising the tools and network around you We are open to a range of insurance pricing backgrounds and if successful at interview you'll be placed into anyone of our tribes; Motor Manufacturing, Motor Retail, Pet, Travel, Private, Darwin, Rescue or Home. What we are looking for: Previous pricing experience within an insurance pricing role and the ability to work and create in an ever changing environment Knowledge and technical experience within general pricing such as trading, modelling, optimisation etc. Knowledge and/or desire to learn the following software; Radar, Emblem, SAS, SQL, Python Display curiosity and collaboration as well as being an excellent communicator and a good problem solver What we offer: We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Be yourself We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills, and thoughts. That's why you could belong here. As part of a team, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every one of us brings. Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We know you
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should