We are seeking an experienced and dynamic Triage Engineerto join our helpdesk team
You will be responsible for providing first response to client tickets, including phone calls, emails, implementing first time fixes, following escalation procedures and monitoring daily tasks, all withing contracted service levels.
This role primarily serves as the first point of call for all customers.
We are looking for passionate individuals who want to begin working and training as Behaviour Mentors to support our local SEND Schools in Horley by helping children and young people with SEMH (Social, Emotional, and Mental Health needs) and some Complex Needs (Hearing impairments, Autism, Speech and language delay, ADHD).
Applications for the position are welcome from candidates of ranging experience, and training will be provided, although previous experience working with students with SEMH, particularly challenging behaviours and Trauma & Attachment will be helpful.
Positive Behaviour Mentor Required for School in Waterlooville
This school strives to give their pupils a fresh approach to learning in their alternative provision setting.
This school is set in Waterlooville and is an all through school for vulnerable students who have Social, Emotional and Mental Health (SEMH) needs, in particular, all the children have experienced trauma.