You'll monitor, manage, and coordinate the operational delivery of our online customer offer, being involved in everything from troubleshooting website issues and managing online fraud risk, to analysing data to gain insight into how we can make the service better.
Building and maintaining senior stakeholder relationships, working cross functionally, across various functions and third-party suppliers.
Reed Talent Solutions are currently recruiting for Remediation Case Handlers within Pensions and Investments, also known as Contingent Investigators, for the Financial Ombudsman Service.
Role details
Pay rate pre-accreditation - PAYE £162.14 per day, Umbrella £210 per day, or £188 deemed PSC per day.
Pay rate post-accreditation - PAYE £217.70 per day, Umbrella £260 per day, or £225.30 deemed PSC per day.
You will be examining how different pension and investment products were sold, checking whether correct and appropriate procedures were followed.
Our client is hiring Level 4 qualified Pensions and Investment Complaint Handlers to support a review project.
On top of being Level 4 qualified, you must also have knowledge of pension and investment products such as SIPPs, OEICs, ISAs, Non-ISAs, and bonds, and have good experience in handling complaints relating to product advice and suitability.