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Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions for security cleared professionals. We require a PIP1 Police Staff Investigator to cover an existing workload within Hampshire Constabulary, based in Basingstoke, Aldershot, Winchester or Andover (Office based). Part-time and Full-time hours available. This is an interim position for an initial 6 months with the potential to be extended, dependent on workload. Job Purpose: The PIP 1 Investigator gathers and reviews evidence and undertakes investigations relating to volume and priority crime to ascertain whether a person should be charged with an offence or if a person charged with an offence is guilty of that offence. Collect and gather material, intelligence and evidence from a range of sources (including volume and priority crime reports, victims, witnesses, suspects and other sources of material) and record and retain it in a format that is evidentially admissible to support the investigative process. Identify and plan own investigative actions, taking into account resources, priorities, and proportionality in order to pursue all reasonable lines of enquiry whether they point towards or away from a suspect to achieve investigatory objectives. Skills and experience needed to be successful in this role: PIP level 1 accredited. Demonstrable experience of complex information gathering and problem solving. A detailed understanding of the criminal justice system. Good communication skills with the ability to listen, empathise, provide support and adapt language, form, and message to meet the needs of different people and/or audiences. Skilled in the use of use IT packages, systems and/or databases to fulfil role requirements. Able to break down a complex problem into component parts and determine appropriate action in investigations. Ability to work effectively in a team to achieve shared objectives, demonstrating awareness of individual differences and providing support and advice as required. Able to review own performance objectively and to develop and follow an appropriate improvement plan. Able to appropriately prioritise and plan own work. Able to proactively develop effective working relationships with colleagues, partners and other stakeholders. Able to produce clear and concise reports and other documents within best practice procedures. This role offers a competitive salary of ££15.96 per hour PAYE and you'll be working via Reed who offer great benefits such as discounts, cashback offers and more as well as weekly pay. Any offers would be subject to police vetting and right to work checks. Please apply now and join us in loving Mondays!
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We have a fantastic opportunity for a Customer Specialist to join our Complaints Team in Basingstoke on a full-time permanent basis. The starting salary circa £27,000 a year depending on experience. About Sovereign Network Group (SNG) We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) an organisation that takes the best of both and makes it even better. The Role This is a customer focused role where the post holder will take ownership of complaints. You will case manage each from the date of the original complaint through to resolution. The individual will ensure they deliver excellent customer experience from start to end. As part of the Complaints team, you'll: Work closely with our teams across all service areas and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions Provide customers with regular updates on the progress of their complaint This role is ideally suited to individuals who have worked on the front line of customer service and have an understanding and appreciation of some of the challenges our customers may face. This doesn't need to have been in a housing environment. What you'll need Emotional intelligence and active listening skills Strong customer service and excellent communication skills Attention to detail and ability to work to deadlines Resilience, confident and assertive The confidence to influence others, make decisions and come up with solutions What you'll get from us We invest in our people, and you will be able to develop your skills and learn new ones. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: £450 yearly flexible benefit pot to use against benefits of your choice Flexible working 25 Days Holiday Bank Holidays (with an extra day every year up to 30 days) A chance to buy or sell holiday as part of our flexible benefits package A generous pension scheme matching up to 12% Life cover as soon as you join us You will be a part of our Recognition scheme where you can be gifted retail vouchers A range of wellbeing discounts including Gym Memberships A wide selection of other benefits available At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.