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Job Title: Family Solicitor Based: Peterborough Salary: Negotiable Overall Aim Provide legal advice within your area of expertise to clients and the Firm and assist in the business development in the Family team. Authority Levels Accept work on behalf of the firm and provide instructions to support staff. Main Duties Carry out your work for the Firm and clients professionally and to the highest possible standards having regard to the Law Society's rule on professional conduct and effectiveness with the Law Society's Quality Standards, Practice Management Standards and Office Procedures Commissions Franchising Requirements and Office Procedures Manual. Provide effective and sound advice. Deal with all communications promptly and ensure that all is appropriately carried out and recorded. Consistently bring matters to a conclusion. Obtain payments period to credit control. Carry out invoicing on matters for which you are responsible Bill to target levels Effectively market the Firm and oneself on the basis of providing ongoing support to existing clients and bringing in new clients Cross sell the Firms full range of legal services Work on an individual basis or as a member of a team Maintain continuous professional development requirements Adopt procedures as defined within the Firms Office Manual; and Correct, proper, accurate and effective use of our IT systems/applications, while fully complying with all IT policies and procedures. Knowledge and skills required Law or other acceptable Degree Solicitors Practising Certificate Knowledge of Family Law Keenness to keep abreast of changes from time to time in law, practice and procedures together with a willingness to attend training seminars arranged by the Firm. Demonstrated communication skills with clients and a capacity for a sympathetic approach to emotional problems An ability to communicate in plain English, both verbally and in writing with clients and solicitors for opposing parties; and an ability to work in an organised manner and a willingness to follow office procedures and, if appropriate, adapt and improve the same.
Complaints Handler Salary: From £25000-£25000 Complaints Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Here at Diligenta , we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers . Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement. Join Diligenta and make an impact, start your application today.PandoLogic. , Location: Peterborough, ENG - PE3 6HQ