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As a Forecasting Analyst, you will be responsible for the creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads. Our workforce management area is expanding and we are looking for a highly motivated individual with a proven track record in forecasting who will bring a wealth of knowledge and expertise with them. Excellent communication skills across all medias are essential to keep planning teams and key stakeholders informed. The forecasting team are responsible for the capacity planning and the delivery of the budget FTE requirements for over 5,000 FTE globally. You will need to be able to handle a dynamic and changing environment, and meet deadlines across multiple concurrent workstreams, ensuring that the business is informed of the changes and development of our customer bases, and recommendations to meet the demand appropriately channelled. You will have an interest in data and take pride in preserving its integrity and accuracy to keep planning teams well informed. You will be able to use a WFM System to create and navigate forecasting models to ensure the correct ones are in place to support the needs of the business. The role will also involve contributions to capacity planning and recruitment, as well as the development of junior forecasters who will be supporting this role. Preferred Skills, Qualifications and Experience Experience in a contact centre planning or forecasting role (with 3years' experience). Strong capabilities in creating and maintaining detailed forecasts, both short and long term. Experience of using WFM tools and systems, Nice IEX is preferred. Experience of scheduling and forecasting for back office workload. Understanding of budgeting process and planning cycles. Skilled in data analysis, statistical modelling and interpretation. Excellent knowledge of forecasting algorithms, including explaining best fit. Strong presentation skills across mixed medias. Gaming Industry knowledge is desirable but not essential. Main Responsibilities Creating and maintaining of forecasts, short and long term, across multiple sites, languages and teams, both front and back office. Ensuring correct forecasting methodologies are in place. Ensuring the integrity of data is upheld in the WFM system to enable accurate forecasting. Analysing regularly KPI's and making recommendations to improve efficiency. Tracking variance to ensure stakeholders understand "actual vs expected" performance. Presenting forecasts and recommendations appropriately and regularly to stakeholders. Assessing the impact of upcoming change and flags risk to the planning team. Documenting methodologies, modelling specifications and results diligently. Providing and communicating data for capacity planning and recruitment. Converting model outputs and statistics into valuable insights for departments. The closing date for applications is 24/06/2024. To apply, send your CV and Covering Letter, quoting the Job Reference Code 21037 to Human Resources Department, Hillside (Shared Services 2018) Limited, bet365 House, Media Way, Stoke-on-Trent, England, ST1 5SZ or click on the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.
Working in a small FP&A team who are responsible for variance analysis and accurate forecasting as well as reporting for the UK and Ireland business. Meeting monthly deadlines and quarterly forecasting deadlines Client Details Market Leading Global business Description Support on Month End Management Information for senior management Assist on elements of the P&L whilst maintaining an accurate forecast Variance analysis and on maintaining an up to date forecast Work to Divisional deadlines for provision of monthly data, quarterly data and 3 year strategic plan deliverable including the consolidation of data Manage the UK Sales commission scheme system and processes working closely with the corporate team Various ad hoc duties Profile Strong on excel and other microsoft platforms e.g. powerpoint Can work independantly as well as part of a team Immediately available Job Offer Day rates available Hybrid working Great globally recognised business