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Closing date: 07-05-2024 Customer Team Leader Location: 121-123 Washway Road, Sale, M33 7TY Pay: £13.32 per hour Contract: 16 hours per week regular overtime, permanent, part time Working pattern: Varied shifts including early mornings of 6am (store opening), afternoons, late evenings of 10pm (store closing) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.
About The Role Team Business Telemarketing Working Pattern - Monday-Friday 08:30-17:30 (40 hours) Hybrid 2 days per week in our Stockport office Bonus (on target bonus) - £13,000 per annum Holiday allowance - 25 days holiday (pro rata), plus bank holidays, with the option to buy or sell up to five days each holiday year What will you do as a Business Sales Executive? Vitality has a goal to be the UK's Healthiest workplace' and we want to bring other business' along with us. All Vitality employees have access to private medical insurance from day one and we have seen first-hand, the benefits of looking after our employees physical and mental wellbeing. So this is where you come in, You will be calling businesses to discuss the benefits of private medical insurance for their employees. Promoting the vision that a happier, healthier, workforce makes for a thriving business. We know that business owners can be short on time, especially when you're calling with no planned arrangement but don't worry, we give you all the training and support you need to adapt your communication techniques, ensuring you really add value to the conversations you have. What do you need to thrive? Resilience and drive to deliver results. The ability to maintain a positive and pro-active manner, acting as a champion for change, contributing to a great team spirit. Passion for quality and highest levels of standard and service. Continually aiming for improvement and achievement of results. Bounce back quickly from setbacks. Embrace fast-paced change and go with the flow. Always act with integrity. What will you get in return? A pension of up to 12% We will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance 4 x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award-winning Vitality Health Insurance with all the benefits and activity based rewards Free healthy breakfast and lunch when attending the office Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items. & Much more..! About The Company Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We're the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we're out to make the world a healthier, happier place. This applies as much to our people as it does to our members. #LI-Hybrid Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you. If you have any questions, please contact: . Find out why people love being part of the Vitality Team We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. If you are interested, please submit your application as soon as possible.
About The Role Team Direct to consumer Working Pattern - Monday- Friday 09:00-18:00 and Saturday 10:00-13:45 (40 Hours) Hybrid - 2 days per week in our Stockport office Bonus (on target bonus)- Approx £5400 per annum Holiday allowance - 25 days holiday (pro rata), plus bank holidays, with the option to buy or sell up to five days each holiday year What will you do as a Direct Sales Executive? You may have noticed us around, we sponsor multiple sports teams and events, and often advertise using our charming Mascot, Stanley the Dachshund. As we are so present in people's lives, interest in wanting to know more about us is growing and that is where you come in. You will be calling those who have enquired online about private medical insurance and having an initial chat to identify their needs. You will be providing accurate and expert knowledge whilst ensuring an excellent experience throughout. Whether they have had cover with us before or is new to our services, the calls you make are the perfect opportunity to shout about how we do things differently at Vitality. This role can be fast paced and since what we offer is unlike anything in the market, at times, we can be busy but don't worry, we will provide you with all the training you need to succeed. What do you need to thrive? Good communication, being able to adapt your communication style is key within this role. The ability to maintain a positive and pro-active manner, acting as a champion for change, contributing to a great team spirit. Passion for quality and highest levels of standard and service Constantly aiming for progress Bounce back quickly from setbacks. Embrace fast-paced change and go with the flow. Always act with integrity. What will you get in return? A pension of up to 12% We will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance 4 x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award-winning Vitality Health Insurance with all the benefits and activity based rewards Free healthy breakfast and lunch when attending the office Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items. & Much more..! About The Company Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We're the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we're out to make the world a healthier, happier place. This applies as much to our people as it does to our members. #LI-Hybrid Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you. If you have any questions, please contact: . Find out why people love being part of the Vitality Team We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. If you are interested, please submit your application as soon as possible.