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Location: Cambridge Position Type: Permanent Hours: Full time Salary: £55,279 - £61,421 per annum plus benefits Closing Date 12/05/2024 The Royal Society of Chemistry (RSC) is looking for a CRM Salesforce Manager to join us on a permanent basis. At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. Although this role is contractually based at our Cambridge office or London office, however we are currently embracing hybrid working, and therefore you will have the opportunity to also work mostly from a UK location other than this, as agreed with your line manager. Applicants should be aware that there is an expectation that employees will attend our Cambridge and London offices and travel as required in their role. This role is expected to involve occasional UK travel and some flexibility to manage fluctuations in workload/programme priorities. The role We have embarked on a Digital transformation journey as a core pillar of our 5 year organisational strategy. The RSC has a publicly stated ambition to be a fully open access publisher by 2028, requiring a transformation in our B2B and B2C relationships. Salesforce CRM will play a significant role in supporting this shift. This role will play an important role in developing our use of the Salesforce platform in a strategic and sustainable way, working with stakeholders to understand wants and needs in order to develop a vision, strategy and roadmap. Own the strategy and roadmap for the CRM at the RSC, including for the Salesforce platform. As a CRM Manager you will maintain knowledge and awareness of the latest updates and releases to sure we are making good use of the platform in line with our business objectives. You will be able to shape and develop business opportunities, develop prioritised roadmaps and present to board level stakeholders to secure buy-in and approval for key initiative. What we are looking for: Proven experience of CRM best practice and trends including Salesforce. Salesforce Administrator Certification/familiarity with Apex core concepts. Able to take a strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy; experienced in leading and delivering projects at both enterprise and operational level. Able to shape and develop business opportunities, develop prioritised roadmaps and present to board level stakeholders to secure buy-in and approval for key initiatives. Excellent interpersonal and communication skills - comfortable translating a non-technical brief into technical requirements, equally comfortable explaining technical information to non-technical audiences. Extensive knowledge of Salesforce platform including Sales, Marketing and Service Cloud. Experience administering a large Salesforce implementation ideally within a non-profit environment. Proven experience in negotiating significant contracts and managing key suppliers; maintaining supplier relationships and planning and deploying in-demand resource to optimum use. Excellent project management skills and knowledge of Agile work practices; ability to work in a fast-paced, agile environment. Excellent analytical and problem-solving skills. Experience of line management and staff development. Knowledge of database systems. Understanding of digital marketing. A full job description is available here. About the RSC The Royal Society of Chemistry is a not-for-profit organisation whose mission is to advance chemical sciences. As a not-for-profit publisher, we reinvest surplus funds back into the global scientific community, supporting our purpose to help the chemical science community make the world a better place. The RSC strives to continuously innovate its product and services to adapt to market and customer needs, maintain relevancy and diversify revenues from print journals. This requires a market-led and outside-in' thinking approach to product and service innovation. Benefits At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including: 26 days paid holiday per annum 35-hour working week with flexible options Enhanced parental leave Paid volunteering days Pension plan with up to 12% employer contributions (depending upon your contribution) Life assurance at four times basic annual salary If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills/ expertise match the competencies outlined in the Job Description. Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge. Apply for this job online. You may also have experience in the following: CRM Manager, Salesforce, Customer Relationship Manager, Customer Relationship Management, CRM Executive, Customer Success Manager, CRM Marketing Manager, CRM Database Administrator, CRM Analyst, CRM, Data Analysis, etc REF-213 694
Closing date: 08-05-2024 Customer Team Member Location: 414 Milton Road, Cambridge, CB4 1SU Pay: £12 per hour great benefits Contract: 30 hours per week regular overtime, permanent, part time Working pattern: 6am to 12pm Monday - Friday. This role will also include working at our in store bakery. Full training given You can now apply for this role using your mobile device You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm, or involves working in one of our petrol forecourts. As a customer team member at Co-op, you'll provide friendly, thoughtful service, and be on hand to support customers whenever they need your help. You'll also make sure your store is in great shape working as part of a team to replenish products and support deliveries. In return, we'll give you opportunities to develop your skills and progress your career. You'll also get fair pay, and a benefits package that includes a pension, colleague discount and support for your physical, mental and financial wellbeing. What you'll do Friendly and thoughtful service you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience Engage with everyone to succeed together you'll build strong relationships with your colleagues in-store working together as a team to solve problems for the benefit of customers and members and each other Make sure the store is safe, legal and operational you'll complete daily checks to make sure the store is safe for our customers, and replenish products while checking their dates, prices and temperatures are legally compliant Embrace change you'll help to embed change in store, embracing and supporting changes so they become a natural way of working, and sharing experiences with other colleagues to help them positively adapt to changes Co-operate for a fairer world you'll get involved in day to day community activities like supporting our FoodShare scheme, and help your local member pioneer by taking part in local community events This job would suit people who have genuine care for the needs of customers and colleagues good communication skills, with the ability to build positive relationships with everyone strong problem solving skills the flexibility to work a range of shifts Why Co-op? We'll help you learn new skills, and give you the opportunity to support your local community. You'll also get package that includes: competitive pay and opportunities for overtime Wagestream a money management app that gives you access to a percentage of your pay as you earn it premium rates for hours worked before 6am or after 10pm flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance) Holidays starting from 31 days per year (includes bank holidays) pro rata for part time 30% off Co-op branded products in our food stores 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday) discounts on other Co-op products and services pension with up to 10% employer contributions cycle to work scheme services to support your physical, mental and financial wellbeing Building an inclusive workplace We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test. #1