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Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview You will act as an ambassador for brand in our Bicester Village Outlet store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.This position will be a 7 month fixed-term contract ending in January 2025. Your Mission: Provide excellent service through continued commitment to our service values and standards. To know and achieve your, and the store's daily, monthly and annual sales targets. Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's. Responsible for opening/closing the store, with any relevant tasks during this time. Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. Understand all policies, procedures and compliance. To ensure that all relevant procedures and policies are understood. To carry out work according to those standards. Presentation must be in line with company's uniform and grooming standards. Understand and align with PCI compliance policy and regulations, consistently. Adheres to Security and Health and Safety regulations. To replenish stock and maintain high standards of merchandise and product presentation. Maintain your designated 'area of pride' Support the store with cycle counts and during bi annual inventories Support with the processing of shipments and transfers, in line with the relevant procedures. Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role. Your Talent: Excellent communication skills. English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic) Sales Experience ideally within a luxury brand and/or fashion outlet retail. Experience in a customer service role with face-to-face customer contact. Ability to adapt to frequent change and a high-pressure environment Ability to initiate contact and communication effectively Motivated by being a great teammate with a common goal Strong Clienteling skills and experience Reward Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community. Commission Scheme: Entitlement to participate in Stella McCartney's retail commission scheme. Discount: Eligible for the Stella McCartney Discount Programme. Exclusive LVMH Sales: Access to private sales across various Maisons. Uniform: You will receive a uniform to wear at work in the capacity of your role. Lunch Allowance: You will receive a monthly lunch allowance based on your contracted hours. Life Assurance: Entitlement to participate in Stella McCartney's life assurance plan. Pension: Automatic enrolment into Stella McCartney's pension scheme. Medical: Entitlement to participate in Stella McCartney's medical insurance plan.We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.
Category Management CoachContract: 12 month FTCClosing date: 21st JuneRecruitment Partner: David Hancock - At Walgreens Boots Alliance, we get our customers better than anyone. Customer-based, insight led decision-making is central to achieving this and the Category Re-Profiling (CRP) team, part of the Insights function, plays a pivotal role by supporting our Boots UK retail businesses with sustainable competitive advantage by providing unparalleled commercial expertise and customer insight. With our collaborative and partnership approach, we are about to embark on an exciting programme of category development. About the role The Commercial Coach role sits within the Category Re-Profiling (CRP) team within the Insights function.The CRP team play a pivotal role in supporting our UK business translate customer-based insights into an optimised customer offer and the coach role is key to this ambition. Using a range of skills -, commercial, analytical and project management, CRP coaches lead virtual teams across a range of functions from the U.K. business (trading, multichannel, brand, merchandising, supply, marketing, and other insight teams) to apply category management best practice to deliver customer-centric retail lever plans.We are looking for a high calibre candidate who can lead the thinking and inspire others, to deliver tactical plans that step change performance and deliver for the customer.KEY RESPONSIBILITIES Organise and lead cross functional projects involving the curation of and preparation of insights and tactical retail lever recommendations, leading engaging workshops, coaching, and empowering your virtual teams to make decisions on topics ranging from price, promotions, multi-channel and format ranges, distribution, merchandising and supplier negotiations, whilst facilitating engagement with other impacted functions and programmes Leads the thinking through coaching and stretching the ambition of trading teams to develop profitable customer led recommendations to maximise value for the business Ensures rigour and quality of customer and financial inputs into the projects they lead to ensure that opportunities and trade-offs are identified and understood, whilst ensuring the customer offer is not compromised and remains customer led Demonstrate flexibility in supporting and shaping our approach to category management best practice Bring the outside in' by sharing best practice and knowledge of the external market and competitor landscape with the teams that you work with What you'll need to have Coaching experience in a commercial environment to empower, motivate and inspire the delivery of world class category management objectives and the related supplier negotiation plans through others, because you understand the category, customers, market and suppliers and the challenges that the customer is facing into A track record in a commercially focused role The ability to inspire, coach and engage others. You will also be a first-class relationship manager and project manager with great, all-round communication and influencing skills, which when combined with your analytical and numerate skills you can create a narrative from analysis and insights, with a high degree of customer focus It would be great if you also have Degree level or equivalent qualification - from a numerate discipline Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.#LI-Onsite