Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.
Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Doxford.
We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers.
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00.
You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.
To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards.
To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations.
To accurately process and reconcile income in line with the Council's financial guidelines and regulations.
You do not need experience for this role, just plenty of enthusiasm and a desire to learn.
Come and join us on a National Trust apprenticeship where we will support and develop you to play an integral part in our work to protect historic sites, tackle climate change, and help people and nature thrive.
As one of our Horticulture Apprentices, you will be part of our horticulture teams, helping to look after our 224 Historic gardens, playing a vital role in delivering our conservation and climate change strategies, helping to undertake the regular tasks and horticultural maintenance, conservation, and care of the gardens to safeguard them for the future.