The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'.
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?
We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals.
We are delighted to be expanding our teams during an exciting time of growth.
Here at Yopa, our customers receive a bespoke, high-end service, with the added benefit of easy-to-use and market-leading technology that helps them see every step of their sale as it happens.
Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other.
While everyday day will offer a different challenge your core responsibilities will be to:
Work as part of the operational support and demand team to ensure teams are correctly resourced, including short notice cover, highlighting concerns to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis.
This role requires you in the office Monday - Friday, 8:45am to 5:15pm.
This is a great opportunity to work for a highly customer focussed and established mortgage and savings provider where you will be putting the customer first, in a progressive role.
Hybrid - 2 days in office long term, more in first few month
Elevate your career trajectory with a pivotal role at a prestigious organisation seeking a Customer Complaints Advisor.
As the cornerstone of the Director Relations team, your week will be structured around a Monday to Friday schedule, with 37.5 hours dedicated to fostering strong relationships and ensuring the highest level of satisfaction among the company's esteemed directors.
This full-time position, based in a dynamic and collaborative work environment in Hinckley, offers a chance to showcase your adeptness in managing intricate issues and to contribute significantly to the company's success.