The ideal candidate would have come from an MSP background, doesn't necescarily need to be hands on, but have some IT understanding as people management is essential.
They are expanding and need a Operations Manager with a focus on managed services, IT infrastructure, VOIP, and telephony, we pride ourselves on delivering top-notch services that exceed expectations.
My partner are at the forefront of technological innovation, providing cutting-edge solutions to our clients.
Key responsibilities of a Global IT Service Desk Team Leader
Controlling scheduling and workload through the management of the team's ticketing queue.
General
As the Global IT Service Desk Team Leader, you will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations.
Our Global manufacturing client are urgently seeking a Global IT Service Desk Team Leader to join their team on a permanent basis.