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Purpose: To be the first point of contact for internal and external customers on financial matters, effectively managing customer contacts. To provide effective administrative support to the Finance Team. Efficient & timely invoice payment, administration of expenses and transaction processing for both general ledger and customer accounts Responsibilities & Outcomes Key Responsibilities: Be first point of contact for internal and external customers Management of Finance Team mailboxes across all systems Processing purchase and sales ledger invoices Administration of new suppliers and amendments Processing rent account and General Ledger transactions Notifying residents of changes to their charges and DDs within statutory deadlines Drafting reconciliations of assigned balance sheet accounts & proposing corrections where required Creation of accounting journals General admin support to wider Finance Team 1st stage arrears collection for company & former tenant debt. Key Outcomes: Invoices are paid within supplier terms. Rent accounts are accurate within 24 hours of notification of adjustment Direct Debit collections are submitted in accordance with processing schedule Journals are prepared accurately and available for input in accordance with current deadlines Skills & Experience Essential: Customer focused and solution based approach to dealing with enquiries Ability to explain complex matters in non-technical terms Accurate and efficient data input skills Effectively manage and prioritise workload to meet performance targets Proactive approach to problem solving Takes ownership within scope of job role and actively seeks to develop skills and knowledge Confident in the use of IT, particularly spreadsheets