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Field Service Technician Location: UK (Specific location to be provided) Job Type: Full-time Join a dedicated Field Service Team at a leading technology company in the healthcare sector. With a history of innovation, they are looking for a Field Service Technician who will be at the forefront of delivering exceptional service and technical support for their comprehensive product range. This role is vital in maintaining their commitment to patient safety and satisfaction. Day to Day of the role: Provide exceptional customer service and technical support across all product ranges. Service, maintain and repair Communication Systems, Fire Alarms and Nurse Call Alarm Systems Highlight customer issues and contribute to the corrective actions process, offering feedback on product performance. Support the returns process to facilitate product improvements and modifications. Promote additional services and products to enhance customer experience. Implement strategies to reduce service costs, including reducing parts usage, maintaining correct van stock profiles, and focusing on a high first-time fix rate. Provide support for complaint escalations and attend product update meetings and refresher training. Collaborate with the Regional Lead Engineer to enhance customer satisfaction, service efficiency, and business profitability. Maintain frequent contact with various departments within the company and engage with customers at all levels, including end-users and NHS Trusts. Ensure compliance with all Health and Safety processes. Required Skills & Qualifications: Proven customer service experience. Basic knowledge of electrical and communication systems. Ability to work alone and unsupervised. Motivated to achieve business targets. Self-motivated decision-maker with a solutions-oriented approach. Excellent communication skills across all media. PC literate with good organisational skills. Must pass a Disclosure and Barring Service (DBS) check. Full driving license. Desired Skills: FIA Unit 5 certification. Experience in servicing and maintaining alarm/communication systems. Benefits: Generous pension scheme. 25 days holiday plus bank holidays, with additional days accrued after 5 years of service. Death benefit scheme offering 2x annual salary. Salary exchange options. Long service awards. Vouchers for birthdays and Christmas. Optional Pay Care monthly contribution for additional products and services. Access to Unum Employee Assistance Programme and on-site trained mental health first aiders. Participation in the Halma Share Incentive Plan. Regular company social events including summer and Christmas parties. To apply for this Field Service Technician role, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.
Ferno has an opportunity for a Field Service Technician to join our friendly team. Due to continued growth of the Company, we are looking for another Service Technician based in the Yorkshire area. Joining us on a full time, permanent basis, you will receive a competitive salary, dependent upon experience, plus excellent benefits.This role is ideal for a mechanical technician who can repair equipment, vehicles, or machines. It would also be an advantage if you have electrical fault-finding experience. Training will be provided with ongoing support. Established 50 years ago, Ferno UK are a world-leading manufacturer of emergency medical solutions for the Emergency Medical Services including Ambulance, Fire & Rescue Services, Police, Hospitals, and other major industries throughout the UK. About the Field-Based Service Technician role: Service, maintain, and repair of mechanical engineered and powered products such as ambulance stretchers and carry chairs; full training will be provided with ongoing support. This additional position to our team will not only provide excellent customer service but will also be responsible for ensuring that the emergency and rescue services are able to continue to rely on their vital equipment and always keep their fleet of vehicles on the road. Responsibility for maintaining the company vehicle in good order and control own stock levels of replacement parts for equipment Have knowledge and experience of fault diagnosis and the ability to remedy those faults Experience of working unsupervised by showing autonomy and professionalism within the boundaries of the role Enthusiastically want to go that extra mile' for our customers Ability to efficiently complete service paperwork and electronic reports Time management skills are essential; arrival on-site and on-time and the ability to complete the tasks within an agreed time scale Trustworthy, passionate and a motivated team player with a flexible approach Must have a current full UK driving Licence Eligible to work in the UK Benefits we will offer our Field Service Technician: Laptop and mobile telephone Company service vehicle Company bonus scheme Contributory DC Pension Scheme Death in Service life assurance scheme Corporate clothing Specialised product training and the provision of tools, equipment, and PPE The opportunity to join a growing company with a great team of people If you feel you are the right candidate for the role as our Field Service Technician, then please click apply' now!
Field Service Technician Based anywhere within Northern Ireland, covering the whole of Ireland. £28,000 - £32,000 Van & Fuelcard Overtime 33 Holidays Pension Excellent opportunity for someone with any engineering skillset to join an established company that offer full industry training and a clear route to progress your career in the engineering sector. On offer is a varied and interesting role within a niche industry with specific product training, a company vehicle and an opportunity to increase your salary through overtime. This company are a wholesaler of high-quality machines into the production industry. Due to the expansion of their team, they are looking for an additional Field Service Technician to join their already well-established company. In this role, you will be performing maintenance, service and some install work across Ireland, with occasional overnight stays. The company offer a good work-life balance and overtime is available to increase your earnings. This is a fantastic opportunity for a someone to develop their skills through industry specific training. The Role: Field Service Technician Full Industry Training Overtime Available Monday to Friday, 40 hour week The Person: Willingness to learn Any Engineering background Full UK driver's license Engineer, Engineering, Manufacturer, Manufacturing, Service, Field, Maintenance, Repair, PPM, Mechanical, Electrical, Fitter, Install, Commission, Ireland, Northern Ireland