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Kenny Recruit are partnering with one of our favourite clients in their search for a Key Account Manager. This is a permanent vacancy and our client is a growing marketing communications company. You will be part of a team of 4 and report directly into the Client Services Manager, with the opportunity to progress within the company. We are seeking an experienced Key Account Manager to service existing clients, you must have excellent customer care skills, enjoy problem solving and be motivated in seeing repeat business. Although this is not a direct sales role, we are looking for someone who will enjoy up-selling to current customers and is motivated by winning more business. Our client are at the start of implementing their 3-year strategy plan so there is no better time to join! Pay: £35,000 - £45,000 per annum (dependent on experience) 30% bonus commission for revenue targets hit Location: Richmond/Twickenham (hybrid working model after probation completed) Working hours: 9.00am - 5.00pm Responsibilities: Deliver agreed annual revenue target from set client list Manage a varied portfolio of existing customers to ensure they keep coming back for repeat business and are aware of all products and services Book and manage jobs to the highest standard Implement the 9 C's model of customer service across the client base Ensure regular contact with all clients within the agreed client list Where appropriate, (as agreed with CEO) develop account plans and implement Meet with key clients on a regular (quarterly or bi annually) basis to deepen the relationship, uncover development opportunities and make sure we are aligned with their current and future needs Actively search out opportunities in your client base recording activity and opportunities in HubSpot CRM Generate google reviews and referrals from your client base Deliver fundamental tasks including correct job booking, contacting first job bookers and PO management Manage customer payments ensuring services received on time and according to agreed terms Working in partnership with colleagues and other internal teams to ensure that customers get a good service Keeping up to date with company products and services so that they can be fully explained to customers Other tasks as required Skills needed: 3 years account management experience within a print and mail business Target driven - highly capable of building relationships and developing accounts In-depth understanding of account management and customer service Builds strong working relationships both internally and externally A track record in persuading, influencing and negotiating effectively at all levels High degree of accuracy when completing projects. Open minded and resilient in the face of disappointments Can prioritise workload and manage peaks and troughs effectively Self-motivated with a positive, curious and outward looking Can demonstrate the company values - We Care, We Deliver, We Evolve and We Challenge Next Steps... We've been candidates too so we know how frustrating it is if you don't hear back from a job application. We'd love to respond to everyone, however given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, we simply can't get back to every application - We know that's not what you want to hear but we hope you'll understand? Short-listed candidates will obviously be contacted for this specific role and if you haven't heard from us within a week, please assume you have been unsuccessful on this occasion. We will keep your CV on file to contact you with regards to future roles and any other advice to help you, however if you do not wish to remain on our database, please let us know and we will obviously remove you. Alternatively, feel free to contact us for a chat. %MCEPASTEBIN%
Do you like the sound of working for a company that never sits still, who are always looking ahead, innovating, creating, and thinking bigger and better!!! This is a great opportunity to join our client's fantastic Partnership and Rewards Agency based in London who have worked with some of the world's best brands. As an Account Manager you will manage and build trusting relationships with your clients demonstrating your partnership expertise. In return you will receive: Great pension plan and generous holiday allowance increasing with length of service. Hybrid working available with 1 day per week in the office. Duties & Responsibilities of the Account Manager: Account Management Awareness, understanding and delivery of agency services and your role and responsibilities captured in client contracts and scope of work. Good understanding of your client's R&R's, brand, business, and sector. Work collaboratively with internal teams to deliver against client expectations. Execute processes, timelines, paperwork, Agreements, and deadlines on time and with good attention to detail. Start to develop an understanding of client reward budgets, support in developing and updating the budgets. Contribute ideas and proactively make suggestions for improvements within the agency and on your accounts. Be self-motivated, own your tasks, delivery on time and achieve excellent client feedback. Be proactive in finding solutions to challenges and be confident in presenting the solutions to your Account Director in order to move forward. If you are not immediately able to provide a client with a solution or answer, make sure you are giving them reassurance that you can find the answer to their question and resolve it for them in a good and timely manner. Partnerships Continue to develop as a partnership's specialist across all of your clients, with a focus on sourcing and implementation using insights and data to support and rationalise your approach. Create, maintain, and grow a selection of long-term partner relationships with partners including regular contact with partners and face to face meetings where possible. Ensure you are sourcing new partners to share with your clients every quarter. Negotiate best possible unit prices for your rewards and working with your AD to ensure you have achieved these goals. Share and update other team members about partner opportunities. Make sure you leverage the 'power' of the business in your partnership negotiations. Contribute to workshops and ideation sessions with clients / partners or both. Understand client business objectives and try to use this knowledge to drive outstanding and unique partner opportunities. Be proactive with available time by supporting other team members or developing your own skills. Stay on the pulse with loyalty and partnerships trends and insights so that you are equipped with knowledge sharing with your client but also inspiring you to find solutions. What you will need to succeed as Account Manager: Be self-motivated, own your tasks, delivery on time and achieve excellent client feedback. Be proactive in finding solutions to challenges and be confident in presenting the solutions to your Account Director in order to move forward. Adhere to all processes and guidelines. Actively contribute to the culture of building a great company. Attend training, team and department meetings and follow up on any action points. Be a proactive team player maintaining a positive attitude at all times. Remain professional at all times when interacting with both clients and colleagues. Lead by example and remain professional at all times - understand client pressures and ensure that you are supportive to both your partners, your team and your colleagues. If you are interested in finding out more about this position, please contact Dan for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.