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About The Role Here at OCS we currently have an opportunity for a Domestic Manager to join our incredible team. This is a great opportunity for a customer focused individual to join a world leading soft facilities management company, which can offer unrivalled opportunities for career progression. You will be an excellent people Manager as you will hold operational management responsibility for the Domestic Services Department. Managing over 200 staff, you will adopt a highly organised approach to your busy and varied workload. In this role you will be responsible for the overall management of Supervisors and Domestic Staff ensuring they are technically competent and fully engaged in their role. You will ensure patients receive care in an environment that is clean, safe, caring and welcoming all of the time whilst also ensuring that the risk of healthcare associated infections is minimised through developing, implementing and monitoring infection control practices. The role reports directly to the Operational Manager working within a subordinate team of service managers, team supervisors; you will be responsible for maintaining and developing the domestic operations team ensuring recruitment, training and administration requirements are maintained to the required standard. Meeting OCS management expectations and administration requirements of the role. The role will be instrumental in implementing the new National Standards of Healthcare Cleanliness 2021 working closely with the Trusts Senior Management Team, Infection Prevention Control, and the supervisory team. In this respect, you will work closely with other service stream managers to work effectively and harmoniously in an adaptive and challenging environment. You will be working Monday to Friday (Occasional Weekends), 40 hours per week, on a permanent, full-time basis. Main Duties & Responsibilities of the Role Adhere to budgeted levels of labour and other costs. Implement the selection, training, motivation, discipline, safety and general welfare of the staff under your control. Provide input into recruitment of operative staff on authorisation of the Operational Manager To operate within the company core values which are all underpinned by the ethical values of To develop a culture of trust and co-operation within the wider contract with focus on OCS values (Care, Expert, Safety and Trustworthy). To deal with all Employee Relations issues as they arrive in an efficient timely manner, seeking advice as necessary. Develop good relationships with hospital staff in line with best practice management, in order to ensure satisfaction with our service, commitment to our long-term presence and the further extension of our business within the hospital and other hospitals. Create and deliver on monthly performance or project reports in a timely manner. Ensure appropriate level of staff/ operative retention maintained through effective leadership and motivation. Carry out any reasonable instruction as directed by your Operational Manager I.e Investigation/ Disciplinary. Requirements: Good standard of general education Good working knowledge of Microsoft Office packages including Word and Excel Formulate and deliver PowerPoint presentations when required to do so - desirable Ability to speak to all personnel irrespective of grade and communicate in fluent English Ability to write monthly and quarterly reports IOSH Registration to a MIWFM Level 3 Supervisory Qualification or equivalent. Experience of working in a busy healthcare or Total Facilities Management environment & ability to be flexible in approach to working times to meet with the needs of the business. Working 5 over 7 days and changing working patterns. Reporting & Administration experience Previous Experience working in a complex healthcare settings and familiarity with either 2007 or the new 2021 Cleaning standards IT Literate Experience of managing a team Soft FM trade speciality in domestic cleaning within healthcare. Excellent communication skills, of both written and verbal English To be smartly presented and be polite at all times Ability to communicate with staff at all levels Ability to remain calm under pressure Attention to detail IT Literate Strong time management and prioritisation skills Proactive/Can do attitude About The Company OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.? We are looking to recruit a Service Manager within our Supported Living Services based in Hull. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered. Successful candidates will be required to have an Enhanced DBS check prior to commencing employment. Benefits Include: Take your Birthday off plus 25 days holiday Free DBS Check Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management Opportunities to develop through Eden's Aspire programmes such as our Leadership Development Programme Health Cash Back and Pension Scheme Eligible for £500 bonus through our refer a friend scheme (unlimited referrals) Enhanced pay for maternity or paternity leave Blue Light Discount Scheme Eligibility for COSTCO membership Main Responsibilities Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company's values and culture Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs Work in conjunction with the training team to ensure all staff receive the correct training In conjunction with the management team, recruit and select new staff taking an active part in the interview process Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations Attend interviews for potential new packages of care and support as required with the senior management team Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users Implement induction/assessment programmes for all new service users, in conjunction with the wider management team Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.) Always promote a professional image of the service and the Company. Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG's etc Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services) The Ideal Candidate Strong supervisory skills with the ability to support and develop a team Be qualified to a minimum standard of Level 2 in Health and Social Care Ideally you will have previous experience in a Supported Living or Residential service Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable) Ability to work effectively in a fast paced, demanding role