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We are currently looking to hire a Contracts Manager to join HMS! HMS is the North West's fastest-growing contractor and a subsidiary of the Torus Group. As the UK's largest commercial contracting organisation owned by a housing association, we are committed to delivering top-tier service to our clients and their residents. Since its inception in 2011, HMS has gifted £20 million to projects and organisations who work to transform communities and neighbourhoods, improve people's health and wellbeing and increase access to training and employment opportunities. We work hard, we deliver results and we generate profit which we invest with impact. We're proud to be a purpose-driven business. As the Contract Manager for HMS, you will be responsible for leading the delivery of reactive and responsive maintenance services. This role requires a combination of strategic oversight, operational efficiency, and a strong focus on customer service. You will be a key member of the HMS Leadership Team, driving performance, compliance, and innovation in our service delivery. Responsibilities: Lead and deliver on agreed contract performance targets for the Reactive/ Responsive Maintenance team ensuring a positive impact on customer satisfaction and commercial returns. Manage and direct the operational workforce, including contractors, to promote excellent employee relations and high-quality service delivery. Oversee financial aspects, including budgeting, forecasting, and expenditure, to ensure financial targets are met and align with company regulations. Investigate areas of high cost, inefficiencies and poor performance and make necessary changes to operational working practices. Take charge of the entire contract administration process, from order receipt to completion and invoicing, ensuring efficiency and compliance. Implement and utilise appropriate technology and systems to enhance the efficiency and effectiveness of maintenance operations. Act as a mentor and coach, fostering a culture of continuous improvement, innovation, and risk management within the team. Lead compliance with statutory requirements and maintain high standards of safety and health practices within the team. Address and resolve customer complaints and inquiries swiftly and effectively, maintaining strong customer relationships. Assist in the development of new business initiatives and opportunities to enhance service offerings and operational efficiency. Skills & Experience: HNC/HND in Construction or NVQ 4/5 in Construction discipline or be working towards one. Evidence of continuing professional development. CITB Site Management Safety Scheme Qualification or working towards one. CSCS or similar Health and Safety Qualification. Minimum 5 years' experience in a management/supervisory position. Full UK or EU driving license. What we offer: Car Allowance - £6,201 Generous Annual Leave: Start with 25 days plus bank holidays, increasing one day per year up to a maximum of 30 days. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Join us and thrive in a supportive environment that values your personal and professional growth.
Up tp £40k Based in Liverpool (Hybrid) Exciting opportunity to join a growing EdTech business Job Title: People & Operations Manager Location: Hybrid/Liverpool Hours: Full Time (35 hours per week) or part time (please detail when applying) permanent Salary: £40k Additional information: Pension scheme, 25 days holiday plus your birthday, plus bank holidays, hybrid working, EAP scheme and learning and development opportunities. Company Description: SupplyWell is a young and growing software company which is on a mission to change the future of education employment with our digital platform which connects schools and educators. SupplyWell is a movement towards a healthier, more sustainable educational system. Our mission is to revolutionise how schools manage teacher absences, ensuring that no compromise is made on the quality of education. By focusing on teacher wellbeing, we're creating an environment where educators can thrive, and students can flourish. Our platform isn't just about filling positions; it's about building a community of well-supported, highly qualified teachers and proactive schools. Together, we're saving time, cutting costs, and most importantly, nurturing the future of education. With SupplyWell, every class taught is a step towards a brighter educational future. The role: This is a brilliant opportunity for an experienced and knowledgeable People and Operations professional to join our team and progress their career. You will be confident in your business management, operations and HR skills and have energy, resilience and a can-do attitude. Your ability to quickly build relationships is key, through direct and positive communication. The ideal candidate will oversee all aspects of the day to day business operations, lead all things People, and support the growth of the business through a people focused strategy. Working with the Head of People, Operations & Culture, Business Operations Administrator and Finance Executive, the role will have a key emphasis on developing and delivering a positive people experience, including recruitment, onboarding, retention,employee relations, performance management, learning and development, policy implementation, legal compliance, employee engagement and driving positive culture. Responsibilities: ? Oversee office management and practical operational processes, to promote the smooth running of the business; ? Provide a high-level People management service, aligned with the overall business strategy; ? Advise, guide and support managers across the business in the management of their people, in terms of both the engagement and development of these people; ? Oversee operational People activities including recruitment and onboarding, maintaining employee records, managing terms and conditions of employment and ensuring compliance with relevant employment legislation; ? Develop and implement People policies and procedures to ensure consistency and fairness across the organisation and compliance with employment regulations; ? Manage and support employee relations by addressing demands, grievances, or other issues; ? Support with performance management processes, including goal setting, performance reviews, and career development planning; ? Develop the learning and development strategy and design and oversee implementation of L&D programs accordingly; ? Develop equality and diversity across the business, making recommendations on best practice and legislation; ? Champion employee wellbeing initiatives and employee engagement; ? Support employee communication with the Senior Leadership Team; ? Nurture a positive working environment and promote a culture of trust based on open communication; ? Collaborate with all business functions to promote the effective management of our people; ? Analyse and improve organisational processes, and work to improve quality, productivity, and operational efficiency by way of such processes; ? Ensure that health and safety regulations are followed; ? Provide compliance support, ensuring all legal and regulatory documents are filed; and ? Provide advice to Compliance and Educator Partners on Safer Recruitment, compliance issues and the compliance process. Attributes: ? Strong understanding of operational processes, UK employment legislation and regulations and best practice in People Management; ? Proven working experience in a HR, Business or Operations Manager or People Operations Executive role; ? Excellent knowledge of HR functions (e.g. pay & benefits, recruitment, training & development, performance management) and related policies and procedures; ? Experience in advising and managing grievance and disciplinary investigations; ? Human Resources (CIPD) or Business Management certification or training; ? Strong leadership and interpersonal skills; ? Ability to prioritise and multitask in a fast-paced environment; ? Strong written skills with proven ability to draft policies, procedures and reports; ? A proactive and can-do approach towards work tasks; ? Open communication style, with ability to communicate at all levels in an organisation; ? Ability to work on own initiative and pay attention to detail; and ? Demonstrate high level of discretion and diligence at all times concerning protecting and processing sensitive and confidential employee and commercial related data and information. If you would like more information, please contact Olly on / ReCulture endeavour to be outstanding as a diverse and inclusive employer and are fully committed to present the best candidates for the role irrespective of background. We are keen to help our clients develop workforce representation from currently under-represented groups, including Black, Asian and Minority Ethnic (BAME) communities; Lesbian, Gay, Bi and Trans (LGBT) people and those living with physical, mental and/or sensory disability.