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Job Title: Fundraising and Administration Officer Organisation: Self Help Africa Contract Type: Permanent - Full time Hours of work: 37.5 hours per week - minimum of 4 days a week in the office Benefits: 7% Employer Pension, 26 Days Holiday, Contribution towards Private Health Care. Salary: £24,000 - £27,500 Location: Shrewsbury, United Kingdom Reports to: Fundraising Campaigns Manager Job Purpose: The Fundraising and Administration Officer role primarily focuses on providing excellent supporter care and administrative support within the fundraising department. This role plays a crucial part in maintaining supporter relations, optimising fundraising efforts, and ensuring efficient administrative processes are in place. Key Responsibilities: Supporter Care: To be a first point of contact for the Fundraising Department, answering the phone and meeting and greeting people who arrive to the office. Respond to enquiries from supporters, prospective supporters and volunteers via telephone, e-mail, and post, maintaining excellent supporter relations. Ensure timely and appropriate acknowledgments, using both standard and bespoke correspondence. To adhere to administrative procedures to ensure the delivery of a high-quality service which is compliant with all relevant legislation, policies, regulations, and guidelines. Provide admin support for Direct Mail letters and appeals, including the use of mail merge, when required. Assist with the ongoing stewardship of Regular Givers. Community Fundraising: Co-ordinate the recruitment and appropriate use of volunteers to support fundraising. Develop relationships with volunteer fundraisers, with the aim of maximising the funds they raise through challenges, events and talks. Support the formation of volunteer fundraising groups. Support ongoing and new events within the UK, which may include occasional weekend and evening work. Take the lead with the co-ordination and administration of public collections in the UK. Take the lead in monitoring fundraising merchandise, and liaise with suppliers, for fundraising materials, including Christmas Cards. Digital Marketing: Support in developing UK digital fundraising opportunities. Administer digital acquisition campaigns in the UK e.g. through digital advertising, to generate new donors. Database Management (Training will be provided): Create and maintain contact records on Salesforce, ensuring supporter information is kept up to date by recording changes to mailing preferences, gift aid eligibility and contact details etc. Database maintenance and housekeeping e.g. identifying and merging duplicate records, removing, or archiving redundant data, adhering to GDPR protocols. Finance Administration (Training will be provided): Efficiently process and reconcile incoming donations, received daily by post, online and phone. Bank cheques and cash on a weekly basis, and process credit card and CAF donations. Record all donations to Salesforce, ensuring the accurate coding of income to the correct source and supporter. Administer new Direct Debit instructions. Support monthly and quarterly reports demonstrating fundraising income received against budget, to inform the management team and provide accurate forecasting. Scan and upload credit card statements and invoices for payment by the Finance team. Record and reconcile petty cash expenditure. Assist the Finance team in the reconciliation of all income received, responding to any queries. General Office Administration: Order office stationery and fundraising supplies, as required. Co-ordinate general office maintenance, as required. Arrange accommodation for staff travel to Shrewsbury. Key Relationships: Internal Fundraising Campaigns Manager UK (line-manager) Head of Fundraising UK Fundraising Campaigns Officer UK/Ireland Fundraising Team UK/Ireland External Self Help Africa supporters, donors, and volunteers. Suppliers for office equipment and stationery. Knowledge, Experience and Other Requirements: Essential Relevant qualifications from a Further Education Institution or equivalent office/administration experience in a busy environment, preferably in fundraising or marketing. Excellent planning, administrative, organisational and time management skills, to deliver and cope with a busy workload. Strong customer service and interpersonal skills. Excellent keyboard and numeracy skills, with a high-level of accuracy and attention to detail. Excellent knowledge of the Microsoft Office package, especially Excel. Excellent written and verbal communication skills (English). Enthusiastic and positive attitude; flexible, adaptable, and able to work independently. Commitment to Self Help Africa's vision of an economically thriving and resilient rural Africa. Desirable Working knowledge of marketing/relationship CRM databases, such as Salesforce. Experience of processing and managing data. Educated to degree level. Full driving licence and access to a car. First Aid Certificate. How to apply: To apply for this role, please upload your completed application form (available to download from our website), CV and cover letter via the careers page on our website. Only applications submitted via our website will be considered for this role. Any candidate offered a job with Self Help Africa will be expected to sign Self Help Africa's Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. Specific roles may require Police/DBS/Garda vetting. Self Help Africa strives to be an Equal Opportunities Employer.
How would you like to be paid for five days but only work four? Our colleagues' wellbeing is at the heart of everything we do at OFG, so we're always looking for new ways to improve everyone's work/life balance. We're taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent). If the trial is a success, we'll be rolling the 4DWW out across the Group so there's never been a more exciting time to join #teamOFG! As part of our continued growth, we are seeking an Administrator with strong communication skills along with excellent administration skills to join our fantastic team at Options Higford, Shifnal. Up to £24,000.00 per annum dependant on experience or qualifications 37.5 hours per week, Monday to Friday Permanent; Term time plus 2 weeks UK Applicants only. This role does not offer sponsorship. Closing date: 17th May Interview date: 23rd May Start date: July 2024 About the role The successful applicant will work alongside our existing team to provide a high-quality service in all aspects of school administration. Each member of the team has distinct areas of responsibility with this role being related to all aspects of student paperwork. The successful candidate will ensure all Education, Health and Care Plan processes are completed in accordance with statutory timescales and guidelines as well as all paperwork for other student meetings and reviews. This would involve scheduling meetings, collating reports, note taking and sharing documentation in line with GDPR processes. Other responsibilities include processing student admissions and leavers, managing student records and ensuring various databases are updated without delay. This role would suit a flexible administrator who is keen to work in a fast-paced role, where accuracy and a keen eye for detail is essential. Strong communication skills in liaising with families/ carers and a range of external professionals is crucial. Experience of using a range of computer programs is essential including Microsoft Word, Excel and Outlook. Essential Administration specific qualifications and training Educated to GCSE grade C or above in Maths and English Experience of working within and administration role Experience of working within a team Experience of liaising with a range of families /carers and professionals Strong administration and communication skills Ability to follow GDPR processes Ability to work using own initiative and own workload About us Options Higford School is an Independent School for pupils and young people aged 5 19 years. There are currently 50 students on roll, but we are currently going through a period of growth up to 60 students. We specialise in meeting the learning needs of students with Autism and additional needs including Learning Disability, and the behaviours that may challenge resulting from those diagnoses. We offer a bespoke curriculum with personalised timetables within small class groups (maximum 5 students) supported by high levels of skilled staff who all receive the training and support required to deliver both Autism and Trauma Informed practice. Options Higford is set in 28 acres of beautiful Shropshire countryside. For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. Why join Options Autism? Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that's not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. #1