Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £28K/yr
As part of the Driver Success Team (DST), you will provide critical and educational intervention for customers, coaching them on how best to improve their driving behaviours, whilst ensuring the guidelines of our regulator the Financial Conduct Authority (FCA) are followed accordingly.
Within this important role, you will be tasked with assisting and support our customers through conversations about their excessive speeding, overall driving behaviour, all whilst educating as to how specific demographics perform and subsequently improve.
Across the Driver Success Team, your position will be fast paced & you will be cross trained across the Group's multiple user platforms, whilst reporting directly into your Success Leader.
Posted by Acorn insurance & Financial Services LTD • £26K/yr to £34K/yr
This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal).
You will be providing exceptional level of service and relationship management to our Fleet customers.
We are currently recruiting a Senior Claims Handler to join the Fleet and Specialist product team.
Posted by Acorn insurance & Financial Services LTD • £32K/yr to £34K/yr
This will also include litigated claims, within the Haven Delegated Authority Agreement, referral process and reinsurance treaty requirements.
You will also provide technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point.
As a Technical Claims Handler, you will proactively manage a caseload of technically complex and/or high value (multi track) claims.
As a Customer Service/Claims Call Auditor, you will be working with the Claims Audit Lead and Claims Auditor, providing insight by undertaking QA Activity, utilizing the Quality Management System.
The Claims Governance Team is a department where independence of thought, integrity and the ability to maintain confidentiality are essential.
Posted by Acorn insurance & Financial Services LTD • £42K/yr to £52K/yr
What you will be doing
Role: Large Loss - Senior Technical Claims Handler
General
Provide technical support and guidance to less experienced claims handlers and handle technical referrals where required.
To proactively manage a caseload of technically complex claims up to a value of £500,000 including fatalities, mild brain, and serious orthopaedic injury claims whilst operating within Haven's Delegated Authority and reserving and reporting to reinsurers when required.
Posted by Acorn insurance & Financial Services LTD • £30K/yr to £35K/yr
You will be the key link between Panel Lawyers and the business.
You will be Reporting to the Recoveries Lead, mainly responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement.
We are seeking a highly-motivated, professional individual with effective communication skills to join our successful and Recoveries Team as a Litigation Handler.