4Recruitment Services are seeking a Retirement Housing Tenancy Assistant to cover retirement living schemes (Hillingdon, Bushey, South Oxhey and once a month Dunstable and Watford).
Candidates need to have social housing background and understand housing tenancy management issues.
facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio.
Provide visible, accessible housing management services on the ground to customers renting homes, owner occupiers and shared owners in the borough.
Manage the pre-void function (checking in, and checking out process) promoting the Brent Housing Management brand and create the best experience to new and prospective customers.
Candidates must have extensive and recent experience in submitting Housing Benefit Appeals and attending/presenting hearings at tribunals
Against a background of ever changing regulation and guidance in the service areas to contribute to the provision of high performing customer centred financial assessment service and effective services through managing a team delivering financial assistance towards the rent, council Tax, and social care cost of some 21000 Households (1 in 5) who are the most vulnerable residents in the Borough.
To ensure the service achieves its maximum CPA as it contributes to both the Use of Resources Assessment and the Council's overall CPA score
Providing tailored move on options according to each clients circumstances.
To provide housing options advice to households in temporary accommodation and promote effective move-on to settled housing, including private rented sector, temporary accommodation and social housing.
You will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues.