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Senior Technical Support Specialist (Renewable Energy Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis) Salary: £27k - £32k pa DOE and qualification level (plus performance bonus scheme) Are you tech-obsessed with a passion for sustainability and making a positive impact on the environment? Do you enjoy the satisfaction of a first-time fix? Then join us in empowering energy freedom for all! We're looking for a Senior Technical Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters and battery systems which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money. Through remote support, you'll be providing resolutions from incoming support requests via phone calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and assess the needs of a customer/installer to achieve maximum satisfaction, suggesting solutions when a product malfunction occurs, aiming for a first-time fix. Direct requests and unresolved issues to the designated internal resource to ensure proper customer service is being delivered. Become a product expert using your skills to mentor and guide those around you. What We're Looking For: Bachelor's degree in engineering, renewable energy/related field would be advantageous. Experience working with renewable energy systems, products and technology would be desirable. Excellent spoken and written communication, mentoring and leadership skills. Outstanding customer service skills showcasing your positive and helpful attitude. Confident use of IT systems, software and diagnostics. Interest in problem solving and issue identification. Comfortable handing volume inbound calls. Why Work With Us? There couldn't be a better time to join the thriving energy battery storage industry as it charges from strength to strength. In return for your hard work, this is what we bring to the table: Performance-based salary review and bonus opportunities. Refer-A-Friend scheme (£500 per successful referral!) Make your birthday your own! We offer a paid day off to do whatever makes you happy. Work in friendly and supportive environment with a smart/casual dress code, and free company branded workwear provided. We love to home-grow our talent, so there's plenty of opportunities to progress and grow and bags of continuous professional development. Discounts available on our products. Terms apply At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture. We welcome applications from candidates of all backgrounds, including minorities, women, individuals with disabilities, LGBTQ individuals, and veterans. We are dedicated to creating equal opportunities for all, and we encourage candidates from underrepresented groups to apply. Join us in shaping a workplace where diversity is celebrated, and everyone can thrive. Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.
Starting salary of £32,514 (37hrs p/w) to £35,150 (40hrs p/w) Location - Midlands and North of England Regular travel within 90 minutes of your home address At E.ON we are leading the energy transition towards net zero. Solutions installations and Smart Metering is the key first step to customers understanding their energy usage. As a Solar and Storage Roofer, you will be installing a range of Solar and Storage solutions working as part of a team in our customers' homes. Every visit is different and we pride ourselves on delivering excellent customer service in the field. We're proud to be an inclusive employer and welcome applications from people with diverse backgrounds and experiences. We are looking for Experienced Solar PV roofers to join our growing Solutions Installation teams across the Midlands and North of England. If you're looking for a job with independence, variety, and the opportunity to help people we'd like to hear from you. You'll be home based with regular travel within 90 minutes of your home address and on occasion would be required to travel longer distances with overnight stays. Accommodation is provided with a generous food and drink allowance. Excited but not sure you tick every box? When you first start, you'll undertake an induction programme into the ways of working in E.ON, be provided with a company van, tools, uniform, and PPE to get you on your way. You will work as part of our residential Solar installation's delivery team. We offer excellent opportunities for career progression - lots of our install teams go on to become specialists in their field and team leaders. What we'll give you in return This is a great opportunity to play a lead role in supporting our expanding business and helping to shape the future of energy. Working with us includes:- Permanent position with one of Europe's largest energy providers Working alongside our primary Solutions teams Committed to becoming one of Europe's largest Green Solutions Installers Overtime available 26 days holidays, plus 8 bank holidays (with the ability to buy up to two weeks additional holiday) A Market Leading pension scheme Roles in London and the Greater London Area - additional allowance of £2,000-£3,900 per year E.ON Branded Van & Fuel Card and uniform. Role specific PPE & tools provided. Mobile Phone and Tablet Monthly device charging Allowance Generous bonus scheme: Quarterly Bonus based on individual performance. What we need from you Essential Detailed knowledge of all residential roofing materials and constructions Practical and technical domestic solar PV experience. Valid safety qualifications e.g. Working at Height training, asbestos awareness, ladder training (eg. Tetra), etc Practical SHEQ experience preferably in PV business Experience dealing with customers Ladder safety training Willingness to travel UK Wide Full clean UK Driving Licence with no more than 6 points Desirable Asbestos Awareness training Working knowledge of DC cabling and panel testing QCF aligned Solar PV installation or roofer course Abrasive Wheel Training Additional Information Applications open to advertised areas only. This role involves extended periods away from home attending classroom-based training and carrying out installations as part of your field-based training which we are unable to guaranteed will be in your local area. Please note, you will be required to travel to an assessment centre as part of your interview. This may be outside of your home postcode. (DY6 8BN) Here's what you need to know Our market-leading benefits package includes 26 days holiday bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 8th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share. As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role. We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.