The role holder will receive and resolve straightforward queries from employees/managers or
To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets.
The role holder will create, maintain and process documentation, records and data to agreed procedures and standards.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
This role will be a temp to perm position for the right candidate.
We are currently recruiting for Detention officers to work for Surrey Police at 3 locations being Guildford, Salford and Staines.
If you are interested in this role you will be invited along to an assessment day where there will be a requirement for you to partake in Role Play and this will be based at their training centre in Woking.
Report to Senior HR Business Partner in HR Business Partnering team.
General
You will work alongside two other HR Advisors and a HR Coordinator.
Join a global leading brand based in Chertsey to sit in the HR Business Partnering team, reporting to a Senior HR Business Partner who has overall responsibility.