Forde Recruitment are currently recruiting a Customer Relations advisor on behalf of our Global Automotive client in Leeds, West Yorkshire.
The purpose of the Central Complaints team is to provide exemplary complaint resolution and customer service to ensure a reasonable and consistent approach for our customers and to instil confidence that all issues are addressed with a "get it right first time" strategy to promote customer satisfaction and avoid repeat complaints.
Their Central Complaints department sits alongside our clients Legal and Finance teams and supports teams across the UK managing escalated complaints from first point of contact through to resolution.
Your starting salary will also be reviewed every six months during your apprenticeship, which offers opportunity for small increases during this period)
Home to over 90 specialists, the company are experts in SEO, paid media, content marketing, social, outreach and digital PR.
Delivering campaigns that perform, their client base includes the likes of Hammonds, 118 118 Money, Thorntons and Lords and Labradors.
Reporting into the HR Manager, this role plays a crucial part in supporting the HR function and will act as the first line of enquiry for all employee relations issues and the employee lifecycle including:
Advising and coaching managers on employment law for all ER cases
Elevation Recruitment HR are excited to be working on a fantastic role for a Leeds-based Charity as they search for a HR Advisor to join their HR Team on a full time, permanent basis.