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Our client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024. As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: End-to-End CIR Management - handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints. Partners with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication. Must be able to work and handle sensitive/confidential financial data. Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing. Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications. Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions. Your Skills and Expertise To set you up for success in this role from day one, the client requires (at a minimum) the following qualifications: Strong customer facing skills, Maintains a professional, positive, and tactful demeanor with clients and customers. Minimum one years of customer service, finance, supply chain or sales experience. Bachelor's degrees or higher from preferable business, economics but other degrees are accepted. Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills. Develops and broadens negotiating and influencing skills. English language capabilities and additional language a plus Additional qualifications that could help you succeed even further in this role include: Experience with customer service processes and systems - SAP and Sales Force. Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles. For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team. Work location: Work Your Way Eligible (Employee choice to work remote, on site, or hybrid Hours - 40 hours per week Monday to Friday Salary, Indicative pay rate: 18.12 GBP per hour Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Bracknell, Berkshire Full time (The business is open from 08.00-17.30 Monday to Friday and 09.00-12.00 on a Saturday. You will be required to work one in four Saturday's mornings) Salary: £26000-£30000pa The role: As Customer Service Administrator, you must be an organised, friendly, proactive and confident. The role will involve frequent contact with customers, insurance companies and other internal and external stakeholders. The successful candidate will also be responsible for delivering an exceptional customer experience and assisting with general administration. Key responsibilities Ensure highest level of customer care and satisfaction at all times. Maintain excellent standards of departmental administration. Help to achieve industry-leading standards. Objective: Customer Centric Deliver first class customer service to ensure industry leading customer journey. Ensure customer awareness of all available products and services. Assist customers with their requests promptly and professionally. All queries (whether in person or on the telephone) are answered or dealt with immediately. Maintain effective liaison with all internal departments/staff members. Ensure constant presence at, and tidiness of, the reception to promote the professional image of Finesse ARC Use plain English to explain processes or technicalities. Notify customers promptly of completion of work. Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the General Manager. Objective: Administrative excellence Initiate job documentation and maintain accurate customer records. Accurately maintain departmental systems. Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures. Essential skills / experience Ensure highest level of customer care and satisfaction at all times. Maintain excellent standards of departmental administration. Help to achieve industry-leading standards. Proficiency in Microsoft Office Suite Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organisational skills Multitasking and time-management, with the ability to prioritise tasks Customer service experience