Working with households who are homeless, or threatened with homelessness, to offer them advice and assistance to resolve their housing situation.
You will complete an assessment to determine what statutory duties the council may owe to the household, develop a personal housing plan, and issue decisions around duties owed.
You will also establish eligibility for the council's various homelessness prevention schemes.
Great customer service and admin experience 4 years plus
You will be able to respond to initial queries and resolve problems for customers in relations to their housing circumstances and will have some relevant experience in a similar role, preferably housing or other statutory service.