Posted by Yolk Recruitment Ltd • £36K/yr to £48K/yr
Up to £48,000 DOE.
Yolk Recruitment is proud to be partnering with a high-performing manufacturer to recruit a Senior Quality Engineer to lead quality excellence across a dynamic, fast-paced production environment.
This is a pivotal role within the Operations team, offering you the chance to take ownership of quality KPIs, lead audits to ISO standards, drive continuous improvement, and manage customer-facing issue resolution from start to finish.
To ensure high standards of customer service, taking and inputting orders efficiently and accurately.
Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products and introducing new lines.