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Are you looking for an opportunity to further your Ecommerce skills, then look no further. Our client seeks a motivated, enthusiastic, and reliable e-commerce Team Coordinator to join their busy and friendly team. You will also be responsible for workload management of a small team (no direct reports) and pick up special projects for our website, supporting the Head of e-commerce & Marketing. There is the opportunity to manage the sales through eBay and Amazon. You will be responsible for processing sales made via our website & third-party partners and also for looking after our customers on a daily basis, offering support, addressing concerns, making sales, and fielding questions. To be successful in this position, you will be a self-motivated team player, persistent, knowledgeable, with a friendly can-do attitude. Duties and Responsibilities: Management of the teams workload, including allocation and fair distribution along with ensuring all areas are up to date, providing processing support where necessary Working alongside the Head of e-commerce & Marketing to provide support for special projects developing our website, including liaison with agencies and third parties QC of the website, identifying any concerns with the Head of e-commerce & Marketing and addressing them accurately and in a timely fashion Management of upload and sales via eBay and Amazon channels Processing sales orders received via our third-party partners, organising diary bookings and liaising with customer and partners Processing of sales received on our website from receipt through to organising delivery of the goods and keeping our 38 branches up to date with their latest bookings Interact with customers on the phone, email and internet in a professional and friendly manner Interact with our suppliers and partners by phone, email in a professional and friendly manner Answer customers questions about our products or company, meeting their needs and exceeding their expectations Initiating return of goods and collections, from start to end of the process Invoice query checks and sign off Update our in-house order and CRM system with latest progress of an order, order amendments and new orders. Other duties include: Maintain accurate and up to date client files Generate quotes for customers as requested Suggest additional products and services of use to customers Conduct basic administrative tasks such and copying, filing & Invoice checks Excellent computer skills, including Microsoft Office Proactively seek solutions to problems, notifying Management when concerns arise Be flexible in your approach and happy to assist colleagues with workload as the need arises Database product updates Additional duties not listed above but relevant to your role Requirements: Experience of working in an e-commerce position would be advantageous Experience of managing eBay as a sales channel would be desirable Proven experience in customer service Ability to learn about products and services and explain them to customers Exceptional communication skills, both written and verbal Outstanding phone and email communication skills Innovative thinker with a positive attitude Able to remain calm and professional, even with challenging customers and during busy periods Able to multitask Ability to work on your own initiative but work as part of a small team Keen attention to detail Ability to learn about our changing product range Able to thrive in a fast-paced, high-volume work environment Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
This is a fantastic opportunity to join a dynamic and thriving company and further develop your career as a tech-savvy, pro-active Digital Content Manager. You will be joining a core team of likeminded marketing professionals. You will have excellent communication and organization skills and enjoy working in a fast-paced environment. You will be working on improving and creating product data and content across their websites. Main purpose of the job: Producing and publishing content, writing, editing for all websites Formulating content strategies and managing the content plan Finding creative ways of building an online presence, as well as using analytics in the formulation of a content strategy. Here, content is defined as multimedia articles, blog posts, images or videos that aid in fostering engagement online Managing a content team consisting of writers, graphic designers, videographers, etc Key Areas of Accountability: Content Management Onsite Merchandising Social Media Content Product Embellishment Formulating a cross-platform content strategy Brainstorm with team members to develop new ideas Supporting Ecommerce social media Provide editorial, creative and technical support to team members Track web analytics to ascertain content engagement levels Manage content across all platforms, including email and social media Some Promotional Planning Ensure that all site content (product/category/brand/company pages) meet the latest SEO guidelines Experience: Working with CMS driven eCommerce platforms The ability to understand and interpret commercial objectives Can understand and create dynamic contextual content Creative copy writing SEO data structure Blog Management The ability to interpret and respond to Web Analytics data and other KPI's Experience of using CMS Retail experience and /or eCommerce experience Image Editing (Adobe Photoshop or similar) Experience with Google Tag Manager (GTM) and eCommerce Analytics Search Engine Optimisation (SEO) basics for eCommerce Social Media channel content creation Skills: For this role it is essential that candidates have previous experience of working in the digital industry on web related content, Ideally, experience of Microsoft Packages (Word, Excel and PowerPoint), basic HTML, Google Analytics and Adobe Creative Suite packages are preferable. Candidates should also be able to demonstrate excellent communication skills, together with the ability to work accurately and confidently to meet deadlines. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.