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Delivery Manager - Ecommerce Marketplace Platform Do you thrive in a fast-paced environment and have a passion for optimising the customer experience? Are you an expert in the world of ecommerce, with a deep understanding of the consumer journey? Our client is a leading e-commerce marketplace platform, revolutionising the way people shop for retail goods. They connect a vast network of sellers with discerning customers, offering a seamless and enjoyable shopping experience. The Role As a Digital Delivery Manager, you'll play a critical role in ensuring their customers have a seamless shopping experience that is efficient and reliable. You'll be responsible for overseeing all aspects of the delivery process but with an emphasis on the e-commerce side of things, from browsing to the moment an item is purchased and the journey that encompasses. Responsibilities Develop and implement strategies to optimise delivery efficiency and cost-effectiveness Oversee on-time delivery performance and identify areas for improvement Lead communication with stakeholders and set-up and facilitate Digital tribe portfolio ceremonies including planning and delivery syncs Facilitate squads to deliver business value, through coordinating dependencies and resolving impediments; ensuring that the e2e Digital solution can be delivered, including where there are third-party suppliers involved Work in partnership with the wider business to orchestrate solutions that drive innovation and future digital thinking Stay up-to-date on the latest trends and innovations in ecommerce delivery Work closely with other departments, such as Marketing and Sales, to ensure a seamless customer experience Analyse data and reports to identify areas for improvement across the entire delivery process Strong stakeholder management; ability to drive strong, open and sustained communication channels both within Digital tribes and with the wider stakeholder community. Expertise in agile methodologies and digital product development You'll be a great fit if you have: A minimum of 5 years' experience in a similar role within ecommerce and retail A strong understanding of the consumer journey, including basket, checkout, and payment processes Proven experience in managing and optimising delivery operations Excellent communication, negotiation, and problem-solving skills The ability to work independently and as part of a team A data-driven approach with a strong analytical mind A passion for customer service and a commitment to continuous improvement Whats on Offer: A competitive salary and benefits package The opportunity to work in a fast-paced and dynamic environment Be part of a global company that is at the forefront of the ecommerce revolution Make a real difference to the customer experience KeyWords: Project Manager, Digital Project Manager, Delivery lead, Senior Project Manager, Lead Project Manager, Mobile, Websites, Digital, Marketplace, Basket, checkout, purchase, eCommerce, Technology, Digital, Digital Transformation, Mobile, App, Technology, Consumer, B2C, Payments, Klarna, Rewards, Marketplace
Digital Delivery Manager: Own the Customer Journey! Are you an ecommerce whiz with a knack for streamlining processes? Do you crave a fast-paced environment where you can innovate and make a real impact? Then this Delivery Manager role is for you! We're a leading e-commerce marketplace platform, revolutionizing the way people shop. We connect a vast network of sellers with discerning customers, and we're obsessed with creating a seamless and enjoyable shopping experience. In this dynamic role, you'll be the mastermind behind our efficient and reliable delivery. You'll oversee the entire e-commerce delivery journey, from the moment a customer browses to the moment their purchase arrives. Here's what you'll conquer: Develop and implement game-changing strategies to optimize delivery speed and cost. Become a data wizard, analyzing reports to pinpoint areas for improvement and ensure on-time deliveries. Foster a collaborative environment, leading communication across teams and keeping everyone in sync. Partner with the broader business to drive innovation in the future of e-commerce delivery. Stay ahead of the curve by researching and implementing the latest delivery trends. You're a perfect fit if you: Boast 5 years of experience slaying it in a similar e-commerce or retail role. Have a customer journey sixth sense, understanding the ins and outs of baskets, checkouts, and payments. Are a proven champion of optimizing delivery operations, ensuring efficiency is your middle name. Communicate like a boss, negotiate with finesse, and solve problems with superhero-like skills. Thrive in a team environment while also rocking independent initiatives. See the world through data and have a knack for making insights sing. Live and breathe customer service and are constantly seeking ways to improve. We offer: A competitive salary and benefits package to fuel your awesomeness. The chance to work in a fast-paced, dynamic environment that keeps things exciting. Become part of a global company leading the e-commerce revolution. Make a tangible difference in the customer experience - your impact will be felt!