Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Embark on a rewarding journey with us, where we craft exceptional spirits and offer you an opportunity to boost your income while enjoying a vibrant weekend atmosphere.
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Join us as a Weekend Sales Specialist and capitalize on the chance to significantly increase your income at weekends.
About the opportunityAn important role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey.
You don't need optical experience to join us as a Retail Assistant, but you will have worked in a retail or a customer-facing environment.
This is a fantastic opportunity to join a business that puts the customer at the heart of everything we do.
As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs.
Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
You'll help with frame adjustments, repairs, and fittings.