Working week:Monday to Friday 9-5pm Hybrid working 2-3 Days WFH
A large local association Is looking for an ASB Officer to provide a high quality, customer focussed service to residents dealing with all cases of anti-social behaviour (ASB), all forms of harassment, Hate Crime and legal action following conviction of criminal behaviour.
As an ASB Officer you will be required to
Effectively manage and deal with all cases of ASB, harassment, hate crime and serious criminal activities by taking appropriate action against those causing these issues whilst supporting those who are experiencing the nuisance.
Territory: West Midlands, Birmingham, Worcestershire, Warwickshire, Leicestershire & Northamptonshire
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To provide comprehensive housing advice and information to households in housing need in order to ensure their housing needs are met via the appropriate intervention.
To process complex and detailed correspondence and telephone enquiries in relation to housing allocations applications, including who can join the Housing Register, the banding scheme and what priority a customer may be awarded under the scheme and the provision of realistic advice on the availability of social housing and a customer's housing options.
To deliver an efficient and professional allocations service, ensuring the council's Housing Register, allocation of accommodation within the own stock and nominations to partner registered provider vacancies are administered in accordance with Housing Allocation Scheme (policy), service procedures, national code of guidance and housing legislation (Part 6 of the Housing Act).