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Wonderful opportunity for a confident storyteller to join the Internal Communications and PR team in this major hospitality business . In this role you will engage and excite existing staff in order to retain and inspire. The company is global and there will be plenty of opportunity to use excellent social media marketing skills, video editing abilities as well as your talent to write fabulous newsletters that help to foster a collaborative and motivated business environment . Title: Internal PR Co-ordinator ( Internal messaging ) Location : High Wycombe area Team : Marketing & PR Work style: Hybrid ( 3 days in the office /2 days wfh after probation ) Salary : £38,500 (comprised of £35,000 bonus of additional £3,500) other excellent benefits Sector : Hospitality : restaurants and hotels The role : you will work alongside the Events and the Comms Manager with engaging storytelling for the staff as well as operate the communications calendar Duties: Manage the internal communications calendar create exciting content plans which empower and inspire employee contributions Ensuring projects and campaigns are successfully communicated to employees by measuring and reporting on KPIs including email open rates and intranet visits. Use of video editing skills Working alongside the Corporate Communications Manager and Events Co-ordinator with delivery of internal events including the development of messaging and PP presentations Support the HR team to develop and deliver excellent staff engagement across the organisation and support key HR initiatives using (SHAREPOINT) Regularly reviewing employee engagement initiatives Devise a continuous improvement plan to support the company culture and values Create/write a regular staff newsletter for staff Use of social media -specifically LinkedIn Requirements Advanced Powerpoint Linkedin Social media skills Communications/ Marketing/ PR degree preferred Experience in an internal communications/ corporate communications role Video editing skills ( preferable) English to native standard
Are you a Customer Service Manager who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Manager with experience of managing a call centre If you're looking for a company with great benefits and culture - then please apply! What's in it for you? 10% Bonus 25 Days Holiday 8 Bank holidays Free on-site parking Private Medical Insurance Private Dental Insurance Retail Discounts Plus more! Responsibilities Responsible for the daily functions of the customer service team, improving customer service procedures, policies and standards for the department and organisation Managing, leading and motivating a team of customer service staff, training staff to deliver a high standard of customer services Conducting root cause analysis and provide on-going recommendations and solutions to improve professionalism and customer service procedures and policies Co-ordinate and manage B2C customer service projects and initiatives Responsible for maintaining appropriate staffing levels to ensure daily and weekly targets are achieved as per the B2C team KPI's Experience Required 5 Years' line management experience within B2C customer service environment, preferably a call/contact centre experience Excellent knowledge of customer service principles and practices Knowledge of SAP & CRM systems Microsoft Office including Word, Excel (advanced level), Outlook, PowerPoint and Project knowledge Ability to work within a fast paced environment