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London - Events Assistant - £45K Introduction to the Role The Assistant Events and Conference Services Manager is responsible for leading the on site team and ensuring the department operates smoothly. This role oversees the delivery of seamless services, maintains a motivated team, and upholds a professional image. It requires a senior-level approach to team engagement, client relations, and upholding faultless standards. You will oversee all aspects of the Events and Conference Services team, collaborating with the Events and Conference Services Manager, Goldman Sachs staff, and other service partners. The ideal candidate will be open-minded, adaptable, and able to perform consistently under pressure in a dynamic business environment. Main Duties and Responsibilities: Team Management: Lead, motivate, and develop the Events & Conference Services Team to consistently meet and exceed client expectations. Event Planning: Oversee high volumes of managed and self-managed events within Goldman Sachs. Innovation: Continuously innovate service offerings to improve the contract's value. Service Quality: Maintain high standards for planning and executing events and conferences, including troubleshooting and addressing service issues promptly. Team Engagement: Implement frameworks for team training, communication, and engagement. Client Needs: Anticipate and proactively address client needs through knowledge and personalised service. Coordination: Collaborate with various teams, including Conference Services, Reception, catering, and suppliers. Service Support: Assist with event day service, such as way finding, hosting, fire warden duties, and cloakroom management. Organisational Efficiency: Manage incoming inquiries, event records, and EMS booking procedures efficiently. Attention to Detail: Maintain thorough records, communicate information effectively, and uphold high standards in event areas. Flexible Scheduling: Adapt work shifts to accommodate event timings, including early starts or late finishes. Information Sharing: Ensure smooth service delivery by sharing information with colleagues and management. Issue Resolution: Handle client service issues to maintain client loyalty and resolve non-conformance issues. Safety and Training: Trained in fire warden duties, first aid, and evolving roles in the business. Proven success in managing a team in a world-class corporate or hotel setting. Experience in working alongside team members effectively. Familiarity with collating and reporting statistics. Experience with audiovisual and hospitality services is a plus. Strong understanding of service excellence is essential. Requirements. Proficiency in meeting room booking and visitor management systems such as EMS and Vicinitee. Strong knowledge of Microsoft Office Suite. Understanding of key employment legislation, including grievance, disciplinary, and recruitment processes. Familiarity with health and safety processes and their implementation. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Project Manager / Events Project Manager - EVENTS - PHYSICAL, VIRTUAL & HYBRID AGENCY Fully remote, with 1 x day in a Central London office. Salary £35-£40k bens, and an amazing people led company and culture. Who for? Welcome to a super creative, capable, and compassionate experiential agency, which offers client the flexibility to engage with events in ways that fit their lives. Bringing audiences together physically, virtually or a combination of the two, they'll find innovative ways for them to connect with content and with one another. A full-service event agency created in 2009 and operating out of our central London office, delivering events, and drawing inspiration from across the globe. Super proud to create an inclusive and fun atmosphere to work in. Encouraging regular meetups throughout the year to relax and get to know each other. Running a 'That's Interesting Programme; where the team contribute things, they find interesting in the events industry and beyond, oftening having company try-outs on new technology, or entertainment services. Who do we work for? Proud to have some high-profile clients. The majority are blue chip from financial services to pharma, tech companies to consumers. Servicing work all over the world from Sydney to Dubai, Mexico City to New York. Most of the work covers EMEA. Purpose As a self-motivated Project Manager or Events Manager, you will be responsible for delivering projects or workstreams within a larger project or programme and contributing to planning aspects. You should have knowledge and experience in project management to solve delivery challenges. Responsibilities Upholding the culture by demonstrating and endorsing the company's beliefs, values, and behaviours. Setting, communicating, and maintaining timelines and priorities on every project. Engaging and managing suppliers such as venue sourcing, health & safety, catering, technical production, speakers, entertainment, and talent. Deliver outstanding customer service in accordance with the Client Servicing Protocol. Deliver a seamless experience for our clients, achieving a minimum of 4/5 on client satisfaction scores. Deliver all projects to the client's expectations, to brief and within the budget. Ensure projects are reconciled and information is passed in a timely fashion to Finance for billing. Actively participating in internal and external debriefs for the purposes of review and continual improvement. Creating branding briefing documents for events. Preparation and ongoing management of budgets, adhering to internal processes including recording quotes, creating PO's, payment schedules, processing invoices accurately and post event reconciliation. Preparation of onsite schedules, working/onsite docs, critical paths, health & safety and crisis management documentation to ensure proactive and thorough contingency planning is in place. When supporting larger projects; recording and communicating planning updates to the Project Lead/Account Director during the delivery phases Managing the travel and accommodation arrangements of the internal team, clients, and suppliers. Shipping of event-related materials internationally as required. Experience & Requirements: Experience of project management in a relevant industry, producing live, hybrid and virtual events Highly organized, approachable, having a very high attention to detail and be highly organised. Ability to communicate with clients and colleagues in a calm, professional and friendly manner. Highly computer literate with a proven ability to pick up and use new systems or software, including experience of Microsoft Office software. Strong focus on customer satisfaction. Team player with can-do attitude. Pro-active team member, bringing innovative ideas to the team. Administration, liaison, and coordination experience. Good verbal, written and interpersonal communication skills. Experience using registration platforms (Aventri or Cvent) would be an advantage. The position would suit: Project Manager, Event Project Manager, Procim Project Manager, Project Manager, Event Manager, Event Project Manager, Event Coordinator, Senior Event Manager, Congress Manager, Event Manager, Logistics Manager, Event Logistics Manager. Live Events Manager, Events Manager Live Events, Junior Project Manager, Junior Event Manager, Junior Producer, Event Producer, Producer, Live Events Producer. We are urgently recruiting for this need, please contact us asap. This position would suit: Client Services Director Agency, Agency Client Services Director, Account Director Live Events, Account Director Communications, Client Services Director Events, Events Services Director, Head of Client Services, Director of Client Services, Account
Are you a skilled Events Manager with a passion for creating unforgettable experiences? Are you looking for an exciting opportunity to work as part of a passionate and creative team? If so, then look no further, our client, an established event management organisation, is seeking a talented Events Manager to join their team. As an Events Manager, you will have the chance to collaborate with our client's amazing portfolio of clients and lead the successful delivery of their diverse range of events. From conferences to networking events and cultural experiences, you will be responsible for overseeing the entire event life cycle and ensuring client satisfaction. J ob Title: Event Manager Location: Rye, 2 days in the office, 3 days WFH. Candidates must live within a 1 hour commute of Rye, East Sussex. Salary: £36,000 - £39,000 Hours: Monday-Friday, 37.5 hours a week, core hours between 10am-12pm, 2pm-4pm Team: A professional, inspirational, imaginative and passionate events team of 14. We've recruited for this company for 5 years, they provide incredible induction training. Benefits: Performance-related team bonus scheme Access to a personal 24/7 support programme Comprehensive induction training and ongoing development opportunities Increasing annual leave entitlement based on length of service Opportunity to contribute to the organisation's future and success through your ideas and suggestions Employee appreciation events What you'll be doing: Taking ownership of projects from start to finish, managing every aspect of event planning and execution Acting as the main point of contact for clients, liaising with them to understand their objectives and deliver exceptional experiences Demonstrating strong financial acumen by handling budgeting responsibilities in multiple currencies Crafting event concepts that align with client objectives and themes Negotiating with various stakeholders including hotels, venues, and suppliers Managing and supporting both internal and external team members working on the projects Being present on-site during events to ensure smooth operations Delivering comprehensive reporting and analytics to evaluate event success What we're looking for: Experience in a similar Events Manager role, with a focus on project management and leadership Strong knowledge of the event industry, including up-to-date trends, technology, and sustainability practises Proficiency in managing complex events, whether in-person, virtual, or hybrid formats Excellent budgeting skills, with experience handling multiple currencies Flexibility to work irregular hours and travel internationally as required by event demands Proactive, confident, and solution-driven mindset Highly motivated team player with excellent interpersonal skills Fluency in either Spanish or French would be a plus Next steps: If you have the above skills and experience then please apply today. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.