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The role of the Employability Trainer is to assess learner needs/skills through pre-course assessments, develop a ILP with SMART goals to address barriers/skills needs. Deliver, outstanding, personalised, accredited/non-accredited interventions with embedded personal/social development to help prepare learners for further learning/employment/improved confidence. Pre-course assessments and Planning: Administer screeners, initial and diagnostics assessments for each learner, and subsequently develop and maintain tailored ILPs (inc. action plans) to include SMART targets. Plan lessons effectively and ensure that activities are innovative and differentiated towards individual learners (e.g. contextualised to their personal learning goals/chosen employment sector), and that learner support is effectively assessed, reviewed, implemented, and evaluated (where required) throughout the learner's journey. Training Delivery: Deliver accredited and/or non-accredited training programmes to 19 Adults in any or some of the following subject areas (multi-disciplinary Trainers will be prioritised during selection): o English o Maths o Digital o Customer Service o Business Administration o Hospitality o Warehousing & Logistics Train, assess, motivate, mentor and support learners, assisting them to develop personal and social skills to better prepare them for work and independence. Deliver outstanding teaching, learning and assessment to learners. Ensure that the curriculum provides appropriate stretch and challenge for participants. Develop resources and bespoke materials to meet the needs of learners and employers. Promote, and deliver training in accordance with qualification and centre guidelines. Ensure Maths, English, Digital, Soft Skills and PDBA (Personal Development Behaviour & Attitudes) themes (inc. prevent/safeguarding) are embedded into delivery as required or delivered stand alone as needed. Effective additional support provided to learners with additional learning needs (e.g. SEND, ESOL). Supporting Learners: Undertake regular and meaningful reviews with learners to ensure they remain engaged in the programme, that they are progressing well relative to their initial starting point and any emergent needs are addressed. Record Keeping: Maintain learner records accurately, both hard copy and electronically, and ensure all evidence for all visits is readily available and accessible for audit and quality purposes. Caseload Management: Use MIS (inc. ILR) data to track learner progress against the ILP and KPIs and address any trends towards shortfalls via one-to-ones, action plans etc. Monitor learner's attendance, progression and ensure all forms of teaching, learning and assessment for each element of the qualification is completed enabling candidates to meet the criteria for achievement of the chosen qualification. Quality Assurance: Contribute towards the development, implementation and monitoring of key documents, policies and procedures e.g. Self-Assessment Reports and Quality Improvement Plans. Implement any improvements identified as a result of performance reviews and internal quality assurance. Take part in standardisation and team meetings and complete continuing professional development activities (inc. Observations of Teaching & Learning), as required. Professional Development: Maintain own professional/occupational knowledge, skills and experience, including formal training/networking with fellow professionals (inc. self-reflection). Encourage, undertake and respond to learner and stakeholder feedback, contributing to Maximus Training's cycle of quality improvement. Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others. Key Contacts & Relationships Internal: Work as a key member of the team Continuous contact and relations with all operational colleagues Contact at times with representatives within other MAXIMUS operating divisions e.g. Central Division. External: Employers, agencies and other stakeholders e.g. Birmingham City Council, WMCA, DWP/JCP, NCS etc. Essential: Hold a minimum of a Level 3 teaching qualification (PTTLS or equivalent) and, where required, subject-specific qualifications and/or occupational knowledge/experience to support the accredited/non-accredited training (Adult Education Budget - AEB) delivery to 19 Adults in any or some of the following subject areas (multi-disciplinary Trainers will be prioritised): English Maths Digital Customer Service Business Administration Hospitality Warehousing & Logistics. English and Maths to at least Functional Skills level 2. Desirable: CTTLS Level 3 Award Assessing Vocationally Related Achievement or equivalent Level 4 Award in the Quality Assurance of Assessment Process and Practice or equivalent Experience using on-line learning platforms and portfolios. Individual Competencies: Experience of deploying motivational strategies to develop individuals. Proven experience of adult or work-based learning, teaching and assessment Proven track record of delivering funded employability programmes (including accredited and non-accredited qualifications) with complex learners IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams A track record of managing and supporting colleagues and learners face-to-face and remotelyProven track record of working with the unemployed on programmes that facilitate positive outcomes (e.g. sustainable
IT Training Manger Salary: £42,000 - £57,000 Company benefits (Depending on experience) Location: Bristol - Hybrid Job type: Permanent The role: The aim of the role IT Training Manager is to develop the approach to IT Training and support the delivery of training on the main IT systems to all employees and new starters within the business. Key responsibilities include; developing an IT training strategy that identifies a training programme of business technologies, as well as delivering ongoing updates. The role requires engagement with internal stakeholders to scope, plan and create outstanding learning interventions, and ensure our training is credible, accurate, appropriate, and meets the needs of the business. The role is also responsible for contributing to all IT projects in an advisory capacity and to scheduling and deploying the rollout of training for new applications. The key person attributes required to fulfil this role include; excellent interpersonal skills with assertive and confident communication skills; emotional awareness; ability to read customers and team members and respond appropriately; creative; experience looking for new ways to keep training fresh and accessible with a natural approach to learning; ability to explain technical concepts in a simple way; experience undertaking self-learning of new or updated application software / business processes. Training is provided on a mix of bespoke business systems (developed in-house) alongside familiar off-the-shelf packages, such as Microsoft Office. Training combines functional instruction with guidance on processes and policies Staff networks are created and supported for peer support to share knowledge and experience of staff across the organisation Champions networks are formed and managed. Membership is encouraged to help as a way of spreading key IT messages and gathering feedback from our user base. IT induction is supported and contributed to, ongoing training needs are fulfilled, and new starter assistance is provided as required All IT training requests, bookings and training records are managed. Appropriate records of learner development and resource allocation are maintained. A range of supportive materials are produced and maintained including quick reference guides, video demos, and e-Learning modules for all of our applications. Demonstrations, application training / training resources (presentations, guides, handouts, videos etc) and skills transfer sessions regarding new and existing systems are prepared and delivered as required. Proactive support / floor walks / lunch & learn sessions / publication of top tips. Learners are supported and coached using learning technologies to deliver skills. Training / skills are transferred to other IT staff / service providers in relevant aspects of new applications (cascade training). Training is made as accessible as possible using a combination of face to face one-to- one and classroom delivery as well as Webinar lead sessions and e-learning. Users are supported with IT related questions; fields not only ad hoc queries, but also works with the IT Service Desk to publish helpful Tips, targeted at reducing Service Desk calls. Deals with application support calls referred via the service desk where hands on application support is required Works with the HR team to identify competency standards and address IT training needs to support the objectives of the IT strategy and ensure the organisation maximises the potential of its IT services and applications. Works with individuals and teams to maximise their use of IT systems and equipment. Training needs analyses are developed and managed Training programmes appropriate to the skills needed are designed, prepared and delivered. The learning environment and resources support learner needs. Course materials and other documents such as handouts, manuals, exercises, and e-learning materials are designed. Any external e-learning materials are sourced and managed. The effectiveness of training programmes and learning outcomes are evaluated. The learning environment and resources are prepared, including setting up IT equipment where appropriate. Technical Skills Proficient in the use of Microsoft Office products - i.e. Outlook, Word, Excel, PowerPoint. Has a deep understanding of Microsoft Office 365 and Microsoft Teams. training in Microsoft packages training in a CRM system ideally using Microsoft Dynamics Previous experience of eLearning authoring, particularly using Adobe Captivate, would be an advantage. Minimum of 3 year's demonstrable experience in IT training and support. Desirable qualifications: Formal training qualifications (in particular CIPD, TAP and MOS) or who can demonstrate equivalent experience. --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.