____________________
_____________________
_____________________
________________________
__________________
______________________
____________________
_____________________
______________________
_____________________
Salary: circa £29,000 per annum depending on experience plus generous benefits Location: Victoria, London (hybrid working with one to three days in the office each week) Closing date: at 12 noon, Tuesday 07 May 2024 NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate. NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people. Purpose of this role To provide efficient and comprehensive administrative support to the joint directors of development and engagement (D&E), and director of policy and strategy (P&S). This would be an ideal role for a well-organised and enthusiastic candidate who is looking for the next step in their business administration career. The post-holder will also work closely with colleagues in the chair's, chief executive's, deputy chief executive's and other directors' offices, and will be a key member of a busy, but collaborative, executive support team (EST). Accountabilities Diary management and administrative duties Ensure the diary and travel arrangements for the directors are fully planned, organised and managed effectively. This will include booking travel tickets/hotels as required and any travel arrangements relating to member trust visits. Exercise judgment and flexibility in managing potential conflicting diary issues in a tactful and sensitive manner, having due regard for business priorities - consulting the directors and/or business manager where required. Assist the directors with their workflow through effective diary management and planning. Support the directors with their work/life balance - enabling them to take annual leave (e.g. through effective diary management and identifying suitable dates). Ensure the directors receive relevant papers and briefings in a timely manner, so that they have sufficient time to absorb the content and provide any feedback prior to their meetings. Keep the directors' external meetings sheet up to date. Co-ordinate the director's visits to member trusts with regard to booking dates and travel. Ensure that the directors' Outlook contacts are current and accurate, and that details in the organisation's customer relationship management (CRM) system are updated where necessary (CRM training will be provided). Undertake general administrative duties including formatting documents for the director (e.g. papers for SMT, EMT and the board), photocopying, scanning, maintaining hard and soft filing systems, and ordering office supplies for the director. Provide administrative support to the wider organisation as required. Such requests will be made on a case-by-case basis, via the business manager. Communication and relationship management Effectively manage relationships with peers in external stakeholder organisations. Continually brief and update the directors with any pertinent information relating to their diaries that may be required. Develop and maintain excellent working relationships with colleagues in the chair's, chief executive's, deputy chief executive's and other directors' offices, and across the wider organisation, to ensure a high level of service to the director of D&E, and the director of policy and strategy. Work as an effective and approachable team member, actively contributing to EST meetings. As part of the directors' office, act as the initial point of contact for external stakeholders, handling all queries in an efficient and courteous manner to promote a positive image of the organisation. Work closely with colleagues in the EST to continuously review and refine ways of working/best practice. Customer service Be one of the first points of contact for telephone and written enquiries to the directors. Arrange meeting rooms, refreshments and materials/papers as required; and meet and greet visitors of all levels of seniority for the directors, and other members of the executive team. Ensure there is a backup support mechanism/system in place for planned absences and, in turn, provide assistance with tasks for other colleagues in the EST during periods of sickness/annual leave. Demonstrate flexibility in terms of attending the office to best support the directors/meet business need. Maintain a high degree of confidentiality, professionalism, and personal integrity. Support the directors with a small number of ad hoc personal tasks. Person Specification Essential: Providing administrative support at a senior level. Working with senior stakeholders. Complex diary management. Planning travel itineraries. Working with confidential information and documents. Providing excellent levels of customer care Servicing meetings. Office management and organisation systems. Microsoft Office, particularly Outlook - and be comfortable with using Excel spreadsheets to manage text-based information. Proven ability to prioritise a busy workload. Effective communication and interpersonal skills to deal with a wide range of staff and external stakeholders/organisations with tact and diplomacy. Methodical approach and strong attention to detail. Ability to be flexible, respond positively to change, work effectively and proactively under pressure and deal with conflicting priorities. Patient and logical approach to solving problems, with the ability to analyse information effectively. Ability to work autonomously and as part of a team. Reliable, conscientious, proactive and well organised. Regularly asks 'How could I/we do this better?' and acts on the responses. Desirable: Working within a membership organisation or the healthcare sector. Good knowledge of geographical areas/transport links as the chief executive travels extensively across England.
Salary: Market Leading Base Salary Competitive Bonus LTIP and Excellent Benefits Location: Manchester My client is a rapidly growing FTSE250 listed international organisation, offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans an outstanding leadership opportunity exists to join the group in a divisional Managing Director role, to drive the next stage of divisional growth and process/operational evolution. The role will report directly to the CEO of the Group, leading a team of industry professionals based in Manchester and London offices, and provides a unique opportunity to scale a well-established business division, in a growing market, with the backing of an award winning, trusted brand and the balance sheet of a FTSE 250 plc. The Role: A key focus for this role is implementing a long term - accelerated growth. It is critical that the successful candidate works pro-actively, with the support of group business development functions and wider commercial teams, to drive successful sales and profit growth while maintaining a relentless focus on quality of product and service execution. Full Strategic Ownership: Formulating, presenting and driving the overall strategic plan for the whole business division. Ambitious Growth Aspirations: Develop ambitious long term business plans, supported by annual budgets with full ownership for delivery. Process & Controls Improvement: Drive well thought out, well controlled, technology-enabled process improvement which provides a consistently high-quality product to clients and strong financial discipline and controls to internal stakeholders. Evolve Team: Oversee the evolution of the team, it's structures and controls to ensure appropriately resourced developing business/product lines and to satisfy rapidly evolving client need. Oversee skills and career development, to ensure longevity in a collegial high performing team. Product Evolution: Working with clients and proposition leads to continuously evolve services and drive innovative solutions for clients. Building Relationships: Generating and delivering on a sales pipeline to develop existing and create new profitable client relationships. Building and leveraging internal relationships with the wider group to support business development. The Person: Ideally degree educated, or of graduate calibre - ambitious and driven with long-term career progression aspirations. Previous senior leadership experience essential, either Divisional MD, General Manager or Business Director of a discreet business unit/division/subsidiary, with the gravitas and confidence to take a lead on shaping and growing the business over the medium term, whilst aligning to broader corporate group goals. A proven track record within in a professional services (or similar client-facing) environment, with a keen eye for opportunity, a history of innovation and a proven ability to 'close the deal.' Demonstrable experience in developing strategic and long-term business plans, with a focus on driving business growth and profitability, providing tangible examples which illustrate an upward trajectory in both. An innovative, solutions-focused and proactive approach to solving problems with the ability to collaborate in resolving complex client issues, ideally with experience leading client services transformation, researching and deploying new technologies where appropriate. A proven track record of identifying talent, building and developing a high performing team, with a keen emotional intelligence. Collaborative, with excellent relationship-building ability and a clear focus on client care. Diligent, systematic, logical, with meticulous attention to detail, highs standard of professionalism and integrity. This is a fantastic opportunity to join a market leading FTSE250 listed organisation, in a key Senior Leadership role within one of the Group's fastest growing business areas. Genuine opportunities for career development and progression, sit alongside a market leading package and comprehensive benefits, including a very generous pension contribution, LTIP eligibility and private medical. The role is based within their Manchester office, with regular travel to their other UK locations as required. If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Lee Rankin at GEM Partnership or for a discreet conversation call our County Durham office. GEM Partnership is acting as an employment agency on this retained vacancy.