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About the role Reporting to our Head of Enterprise Sales, the Sales Development Representative is primarily responsible for connecting with our large existing customer base as well as new potential targets to generate and build a sales pipeline of opportunities Key duties and responsibilities are: We are seeking a motivated and energetic Sales Development Representative to join our sales team. The ideal candidate will be responsible for generating new business opportunities by qualifying leads using our existing list of over 2000 warm customers, who have a purchase history from the previous 12-24 months. You will also be responsible for: Connecting with our large existing customer base and new potential targets to generate and build a sales pipeline of opportunities that can be progressed through the team structure to be closed by the New Business Sales Team. Identify and qualify potential clients via telephone, email, and other outbound prospecting methods. Qualify leads based on the criteria provided and assess their potential suitability for our products/services Engage with clients to understand their business needs and challenges, and effectively communicate the value of what products/services we can offer to them Build and nurture effective relationships with clients and J24 sales colleagues Maintain accurate records of prospect interactions and lead status using Salesforce Continuously learn about our products/services, trends, etc to effectively engage with clients Identify larger deals that need to be passed to the senior sales team Skills, Knowledge and Experience: Previousexperience in an Outbound telesales or similar role is essential. Previous experience selling Technology, SaaS, or similar is essential. Excellent communication skills, both written and verbal. A commercial mindset with a confident character. Self Starter who is motivated to hit KPIs Knowledge and interest in IT hardware and software is beneficial Who are Jigsaw24 We put people first in a culture that's reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here Benefits at Jigsaw24 You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It's not just about filling existing vacancies it's about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our "about us" section on our website by clicking here From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we're determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
About The Role Account Manager Skelmersdale Good salary, great team and additional benefits Monday to Friday, full time hours Account Managers the ideal role awaits you! Apply now... Do you have a passion for customer excellence and account management? Are you determined and competitive when negotiating and great at balancing customer needs while achieving business KPIs? Do you possess excellent communication skills with a confident, approachable and professional manner? Are you ready to take the next step in your career? If so, we have fabulous news for you! We're looking for the right person to join us at Direct365 in a newly created Account Manager role, with a focus on account management, retention, and customer service. The successful candidate will be an experienced, motivated sales professional who will manage and grow existing key accounts through contract renewals, upgrades, and cross selling additional products and services. You will be responsible for strategic planning and account management across designated customer sectors and take full ownership within your jurisdiction. Your aim will be to successfully retain and grow existing accounts, driving sales strategies and hitting and exceeding monthly KPI's. Your role as Account Manager at Direct365 Manage our portfolio of Key Accounts within Direct365 develop strong relationships with key stakeholders within client's organisation to gain understanding of their unique needs and challenges. Build and maintain excellent knowledge of our full suite of products and services in order to understand customers' needs. Develop bespoke account plans and strategies to ensure we give confidence in our services and solutions and optimise growth. Proactively look for opportunities to up sell/cross sell products and services to enhance the customer experience and increase revenue. Retention of Key Accounts end to end ownership of the client relationship, identifying accounts at risk of cancellation, contract negotiations and renewals. Be innovative and forth coming with ideas in order to improve service to customers reducing the risk of customer cancellations. Deliver excellent customer care and administration whilst liaising with other departments to resolve customer queries to assist with retention of all customers. To ensure that customer complaints/cancellations are resolved promptly to the customers' satisfaction and handled at the first point of customer interface. Collaborate with cross-functional teams to develop the concept of One Team One Organisation, taking ownership of challenges and foster an environment of continuous improvement. The ideal candidate for our Account Manager at Direct365 Minimum 2 years' experience within a sales through service role. A successful track record in achieving objectives and KPI's. A determined, outgoing and competitive attitude with a passion for customer care and track record in negotiating and balancing customer needs/expectations with business KPI's. Excellent time management skills. Team player, with the ability to always portray a positive attitude. Excellent telephone communication skills with a confident, approachable and professional manner. Ability to manage difficult situations and the stress associated with them. Excellent soft skills including listening, motivating and communicating. Well presented with a positive, proactive approach. IT Literate MS Office, Excel, Outlook, PowerPoint packages and the ability to adapt to new CRM systems. In return for your commitment and expertise you will benefit from: A salary of £23,100 in a secure, permanent full-time position. No weekend or evening working great hours Monday to Friday (37.5 hours a week). Amazing employee discounts with major supermarkets and retailers with phs Perks'. Training to expand your skills. We offer accredited ILM training through external and in-house training. Apprenticeship opportunities on completion of the probationary period. 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme. Free Parking onsite so no parking costs. Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more... If this sounds like the career you've been looking for, we want to hear from you. Apply Now About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done. Direct365 is part of the phs Group, the UKs leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Location Hybrid: 1-2 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Junior Digital Merchandiser Reporting into the Digital Merchandising Manager for the Books category, you will be responsible for the creation of product content on the website from a skilfully crafted description to the relevant attributes of optimisation. With a passion for creative copywriting and maximising online sales opportunities, you will be the type of person to take your own initiative and use your creative flair, while also having an analytical mind, that can recognise the importance of data when making website decisions. Your Mission You will be working within the scope of The Works' multichannel strategic pillars on a recently launched Salesforce platform. You will be focused on growing the digital sales performance of TheWorks.co.uk website and DSV channels, specifically for the Books category. Support the Digital Merchandising Manager and contribute to the launch of website campaigns. Set up and publish products to TheWorks.co.uk website, ensuring that each critical element: title, image, description, and attributes are all completed and optimised in a timely and consistent manner. Ensure all priority products are identified, set up and published to maximise sales opportunity. Continually enhance and optimise product copy and content, to maintain relevant data if product specifications are tweaked and to improve upon existing detail. Monitor sales information at a product and category level and make data-driven decisions to promote the relevant products and campaigns throughout the year as efficiently as possible. Build strong relationships with Distribution, Buying and Stock teams to collate and send back all product samples required for photography and product set up. Ensure the best selection of images are processed throughout the day. Clearly communicate any retouching requirements on product photography. Conduct regular site walks and feedback all related site issues to relevant parties. Review and action weekly zero search' report and ensure search results are fully optimised. Check customer product reviews and take action to optimise all products where feedback is negative. Optimise all new DSV SKUs to TheWorks.co.uk website ensuring that each critical element: title, image, description, and attributes are all completed in a timely and consistent manner. Add improved additional imagery to DSV SKUs on top of imagery provided by supplier. Feedback on price differences of DSV SKUs vs wider market. Skills/Behaviours That Will Set You Apart Experience with online content management systems (CMS) preferable, but not essential. Proficient with Microsoft Office. Have an understanding of current digital trends, industry knowledge and be tech savvy'. Copywriting experience preferable, but not essential. Accuracy and attention to detail. Excellent time management and organisation skills. Enjoys working in a fast-paced environment. Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days including bank holidays. ?? Holiday Purchase - Purchase an additional 5 days ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs ?? And loads more! Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled. Our Values We are Crafty We are Caring We are Can-do We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help! #LIHybrid