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Dispatch Manager About the Dispatch Manager Role: We are seeking a dedicated and efficient Dispatch Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our dispatch department, ensuring smooth and efficient delivery processes. This position involves managing the preparation and distribution of delivery lists, maintaining our fleet, and leading a team dedicated to providing exceptional customer service. Key Dispatch Manager Responsibilities: Preparation and Oversight: Print and verify delivery lists to ensure all items, including PVC windows, doors, cills, and ancillaries, are complete and ready for dispatch. Customer Communication: Proactively contact customers to communicate expected delivery times, ensuring a high level of service. Collaboration: Work closely with the Production Manager to align production and dispatch schedules. Fleet Management: Conduct weekly checks of vehicles and a small fleet of four trucks to ensure they are in optimal condition. Workspace Maintenance: Keep the working area controlled, clean, and tidy at all times. Team Management: Manage and lead a small team of five drivers, fostering teamwork and efficiency. Customer Service Excellence: Maintain exceptional service standards and cultivate healthy relationships with customers. Availability: Display a can-do attitude and be contactable at all times to handle any arising issues promptly. Dispatch Manager Qualifications and Skills: Proven experience in dispatch management or a similar role. Excellent organisational and leadership abilities. Strong communication and interpersonal skills. Ability to work under pressure and solve problems effectively. Commitment to exceptional customer service.. Salary A great salary up to £31,200 (£600 per week) with potential for career progression. This is a FULL-TIME PAYE career with fast-track progression, NOT a temporary contract. Why Join Us? We offer a dynamic work environment where you can bring your dedication and professionalism to lead our dispatch operations effectively. With a competitive salary and a supportive team, this is a perfect opportunity to advance your career in dispatch management.
To be responsible for supervising municipal operations and delivering service level agreements /targets within the Contract. Working under the direction of the Service Delivery Manager for the planning, control, quality and supervision of staff and contract resources including vehicles, equipment, hired plant and subcontractor's. We help deliver vital public and regulated services across the Borough, the work we do has a huge impact on the community we serve. You will typically be responsible to manage a headcount of people. What will this role involve? Customer Deliver the contractual and implied obligations to our customers Actively manage customer engagement and satisfaction to achieve measurable improvements in both and achieve incremental growth Financial Deliver the agreed margin and revenue through sustainable, continuous improvement and efficiency utilising productivity data, where available Deliver targeted organic growth within the business area through effective planning and strong client relationships Safety and Operations Deliver a safe, efficient and effective service achieving targeted productivity, KPI and safety performance Develop and implement a culture of safe operations which is never compromised Key Tasks: Develop, coach and resource the team to meet the future requirements of the business area and support the development of staff for future pipeline requirements and improve performance of your people Organise, engage and manage the resources within the team to deliver and improve service, Engage the team and reinforce culture and values Represent values and act as a personal role model in driving adherence to core procedures, policies and systems To be fully conversant with the day-to-day functions of the Specification of the contract and each individual aspect of the operation Organise daily tasks of all operatives arranging crew sizes and allocating vehicles, plant & materials to ensure contract compliance. Complete daily resource sheet and informing Operations Manager of any problems. Ensure that all staff completes accurately, all relevant documentation- e.g. driver defect reports, work sheets, time sheets, drivers hours and any additional work instructions. Maintain high standards of contractor/client liaison, verbal, written or by e-mail. Inspect work activities as per the Inspection regime, monitor standards and recommend/implement actions for improving/achieving service levels to comply with the contract. Complete Inspection reports and maintain appropriate records. To ensure that the Health & Safety of the company's employees is in line with current policy & procedures. Carry out Toolbox talks as required in line with the monthly schedule. Ensure all crew members are accounted for and documentation signed and completed. Devise an action plan to capture those members either on Holiday or absent from work when they return. Carry out Monthly gate checks in line with Company Policy. At the end of a working day carry out a full De brief with all Operational crews identifying all aspects of the day's work. To include reporting of near misses Ensure that any missed bins that are reported, are successfully completed within the time allowed signed off and returned to the council. Ensure full use of In-cab devices by all operational drivers. To include all contaminated and non-presentations are recorded. Arrange for training to be undertaken, for those in need to use the In-cab device correctly. To instruct new and existing employees to ensure the correct and safe methods of work are used. To resolve and re-instruct staff following Inspection of Work. Deal with staff grievances, misconduct and discipline within the scope of the Company guidelines. Keep a record of completed schedules as per the requirement of the contract. Nominate staff for development training and ensure that the correct blend of skills is maintained across the contracts. Undertake responsibilities for Health & Safety as required by the company. This is to include Health and Safety Monitoring and activity reporting Supervise all service changes to ensure smooth implementation to the client satisfaction. To work evenings and weekends as required and respond to emergency call outs To assist the company with its corporate Objectives as published on the company's web site To maintain all records and systems for the effective operation of the contract and compliance with BSI awards. Essential characteristics: To be the successful applicant, you will have managed an operational service business area. Ability to understand, implement and challenge operational service delivery Managed employee relationships Demonstrates ability to implement and meet targets within a single contract Has a clear understanding of operational related method statements of work Understanding of relevant health and safety guidelines Demonstrates developed communication, relationship management and influencing skills Able to implement and support a customer-centric approach Able to safely manage, develop and motivate a team, including proactive management of poor performance Must be willing to assist with other Service sectors i.e. Street Cleansing and Grounds Maintenance. As directed within the scope of the department. Key Skills characteristics: Basic computer skills. Good-timekeeping; Good customer service skills; Good communication skills including written word; Able to work in adverse weather conditions; The ability to work independently or as part of a team; Hold a valid clean UK driving licence, in the relevant category; Successful completion of an in-house driver assessment process that includes knowledge of the equipment and how it operates; The ability to inspect vehicles and recognise defects; Demonstrate acceptable levels of physical fitness; LGV Licence Digital Tacho Card Valid CPC Card