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Dispatch Manager About the Dispatch Manager Role: We are seeking a dedicated and efficient Dispatch Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our dispatch department, ensuring smooth and efficient delivery processes. This position involves managing the preparation and distribution of delivery lists, maintaining our fleet, and leading a team dedicated to providing exceptional customer service. Key Dispatch Manager Responsibilities: Preparation and Oversight: Print and verify delivery lists to ensure all items, including PVC windows, doors, cills, and ancillaries, are complete and ready for dispatch. Customer Communication: Proactively contact customers to communicate expected delivery times, ensuring a high level of service. Collaboration: Work closely with the Production Manager to align production and dispatch schedules. Fleet Management: Conduct weekly checks of vehicles and a small fleet of four trucks to ensure they are in optimal condition. Workspace Maintenance: Keep the working area controlled, clean, and tidy at all times. Team Management: Manage and lead a small team of five drivers, fostering teamwork and efficiency. Customer Service Excellence: Maintain exceptional service standards and cultivate healthy relationships with customers. Availability: Display a can-do attitude and be contactable at all times to handle any arising issues promptly. Dispatch Manager Qualifications and Skills: Proven experience in dispatch management or a similar role. Excellent organisational and leadership abilities. Strong communication and interpersonal skills. Ability to work under pressure and solve problems effectively. Commitment to exceptional customer service.. Salary A great salary up to £31,200 (£600 per week) with potential for career progression. This is a FULL-TIME PAYE career with fast-track progression, NOT a temporary contract. Why Join Us? We offer a dynamic work environment where you can bring your dedication and professionalism to lead our dispatch operations effectively. With a competitive salary and a supportive team, this is a perfect opportunity to advance your career in dispatch management.
Transport Manager - Plymouth Salary c£49k, plus excellent benefitsWe are looking for an experienced Transport Manager for our Plymouth site. In this role, you will play a crucial part in the management team, leading, motivating, and managing staff and drivers to execute delivery schedules for the distribution of gas supplies.Key Responsibilities: Manage checks and controls to uphold fleet safety and reliability, collaborating closely with vehicle maintenance service providers to minimize downtime.Understand and implement relevant legislation and standards, liaise with internal specialists and regulatory authorities, and continuously improve safety performance.Maintain strict security of property and products, including serving as an emergency call-out key holder and attending call-outs when required.Utilise working knowledge of relevant legislation, safety, quality procedures, and site operating instructions.Deliver regular company briefings on Safety and Performance to all employees.Ensure sites under your control are maintained in line with company policies and external regulatory authorities.Budgeting and Expenditure:Work with senior management to prepare budgets and manage expenditure within specified parameters.Prioritise the customer in decision-making processes and ensure employees are trained to deliver excellent customer service in all areas of the cylinder and bulk business.Lead the dispatching and scheduling functions for the area, ensuring all planned delivery schedules consider driver and vehicle compliance with relevant transport regulations.Coach, mentor, and plan appropriate training and development for all staff and drivers.Conduct performance reviews in line with company procedures to create a robust and efficient operation that meets financial targets and KPIs. We are seeking candidates with the following qualifications and experience: Proven skills in people management and leadership.Ability to organize resources according to customer needs and company service levels through Key Performance Indicators (KPIs).Sound working knowledge of current transport regulations and directives.Ideally, a minimum of 3 years' experience at management or supervisory level in a service-oriented environment, with financial experience preferred.Knowledge of current employment legislation.ADR certificate or experience with hazardous goods is preferred.Formal safety qualification preferred (e.g., IOSHH, NEBOSH).Must Possession of a Transport Management CPC, Essential.Ability to use company software packages, including TrakM8, Trutac Paragon, and SAP, to enhance service delivery, improve driver performance, and provide the best possible customer experience. In return, we offer: 25 days annual leave increasing with length of service, plus statutory bank holidaysSingle Private Medical Insurance cover with the opportunity to add Family at discounted rateERs Pension contribution 4.5% for first 2 years and 7.5% after 2 years4x salary life assurance cover from day 1Income protection 50% of salary after 2 yearsMarket leading retailer discount scheme with major retailersHoliday purchase schemeDiscounted gas and appliances Interested? - Please click the "Apply" button and we look forward to your applicationTo be considered for the above opportunity you must be eligible to live and work in UK and hold a full driving licence that is valid for you to drive in the UK. At Calor, we are committed to fostering a diverse and inclusive environment where everyone feels valued, respected, and empowered. We believe that our differences make us stronger, and embracing diversity is not only the right thing to do, but it also drives innovation and success.We understand that building an inclusive business is an ongoing journey, and we are dedicated to continually learning, evolving, and challenging ourselves to create a more equitable and inclusive future. We encourage all members of our community to join us on this journey, as we firmly believe that diversity and inclusion are essential for a better, brighter tomorrow.