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Ideas People TrustWe're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to.We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.In this role you will act as a direct liaison between the Business and BDO IT Department, being accountable for service level management, reporting, escalations, major incident ownership, root cause analysis, problem management, service transition into BAU, and co-ordinating IT Communications where required. The function will be stream aligned. You'll also: Ensure continuous service improvement initiation and track to completion - Identify areas of service improvement and remediation and work to shape the IT service improvement programme.Be the interface for escalations associated with Service Management and Delivery, coordinate with the Business Partner and internal representatives to assess what is required for swift resolution.Improve and develop the reputation of the IT Function within the business.Track Disaster Recovery (DR) plans and co-ordinate with the respective service teams on Test execution for the critical business applications within the landscape including Verifying the application and infrastructure documentation on an annual basis, document failover process, criteria, and timings.Monitor the performance of the overall transition and make improvements as and when required.Ensure the agreed SLAs are being adhered and tracking and reporting on Service Metrics.Preparation of Monthly Service Reviews with Key Stakeholders.Participate on required vendor service reviews to ensure service levels are being met.Ensure that full support for potential or Major Incidents and escalations are being effectively managed and ensure full assistance with the timely progression or resolution. Being responsive and keeping the stakeholders updated and informed.Responsible for managing the lifecycle of all problems. The Problem Manager manages the execution of the Problem Management process and coordinates all activities required to respond to problems.Assist IT Communications Manager during MI's, Major Changes/Maintenance Comms. You'll be someone with: An understanding of IT Systems and Infrastructure.Strong Microsoft excel, PowerPoint and power BI skills.An understanding and experience of IT continuity and disaster recovery processes.Experience in Service Reporting & Statistics, Escalations, Major Incident ownership, Root Cause Analysis, Change Management and Authority (CAB), Problem Management, Service Transition into BAU, and co-ordinating IT Communications.Strong analytical and problem-solving skills.ITIL V3 or V4 Foundation or Better.Exceptional stakeholder management. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.We're in it togetherMutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitionsWe've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.#LI-JB1#RD-JB1#TJ-JB1
Are you a seasoned Recoveries Manager seeking an exciting new opportunity? Our client is a market leading organisation that are pioneering the Car Finance sector and due to company growth they are actively seeking a Recoveries Manager to lead their team. This exciting role offers a negotiable salary ranging from £55,000 to £60,000, based on your experience. You'll be based in the vibrant Manchester area, working in stylish offices and one of the best company working environments on the market. Plus, you'll enjoy a healthy work-life balance with 25 days of holiday, in addition to bank holidays and no weekends. You will be working for a dynamic and forward-thinking company that's transforming the Car Finance Industry. They value their employees and promote a positive company culture that encourages growth and innovation. As a Recoveries Manager, your responsibilities will include: Lead, coach, and mentor a team of recovery specialists to achieve individual and team targets. Provide ongoing training and development opportunities to enhance team performance and capabilities. Foster a culture of accountability, collaboration, and continuous improvement within the team.Develop and implement effective recovery strategies to optimize collections performance. Analyse delinquent account data to identify trends and tailor recovery approaches accordingly. Keep up to date with industry best practices and regulatory requirements to inform strategy development. Negotiate payment arrangements and settlement agreements with delinquent account holders. Handle escalated customer inquiries and complaints related to recovery efforts. Build and maintain positive relationships with 3rd party supplier and maximise their performance. Evaluate and streamline recovery processes to enhance efficiency and effectiveness. Identify opportunities for automation and technology adoption to improve recovery outcomes. Collaborate with cross-functional teams to ensure alignment and integration of recovery processes Monitor key performance indicators (KPIs) and recovery metrics to track progress and identify areas for improvement. Prepare regular reports and analysis on recovery performance for management review. Implement corrective actions and strategies to address performance gaps and achieve targets Ensure compliance with regulatory requirements, industry standards, and internal policies in all recovery activities. Implement risk mitigation measures to minimize losses and maintain the integrity of the recovery process. Stay updated on changes in regulations and industry practices related to debt recovery. Package and Benefits: As the Recoveries Manager, you'll receive: A salary ranging from £55,000 to £60,000 (do.o.e) Standard office hours from Monday to Friday. Convenient Manchester location with excellent transport links. Death in service benefit. Pension scheme. Hybrid working arrangement. The ideal candidate for the Recoveries Manager role should have: Previous motor finance experience within an FCA business. Proven experience in Recoveries. Strong leadership and management skills, with the ability to inspire and motivate teams. Excellent negotiation and communication skills. Analytical mindset with the ability to interpret data and identify actionable insights. Ability to thrive in a fast-paced, results-driven environment. If you're an experienced Recoveries Manager ready to take on a new challenge in a dynamic and innovative company, we'd love to hear from you. Apply today to join a company that values work-life balance, offers a competitive salary. Click apply with your CV or call Jenni on . JBMAY