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inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses As Account Manager, you will liaise with internal and external stakeholders to manage several named key accounts within inspHire. Key Responsibilities: It is expected that, as a minimum, you will deliver an agreed annual sales target for the named accounts Ability to demonstrate and articulate the company's ERP services You will be required to manage and co-ordinate all commercial aspects of the account on a daily basis, with a focus of driving sales and taking more of their IT spend On a monthly basis, you will report and forecast at the sales meeting and via the CRM the activity and opportunity that exists within your accounts You will endeavour to build relationships at all levels within your account and across any parent/sister companies It is expected that much of your time will be spent at your customers' premises, as well as at the inspHire Office You will be in control of all contractual aspects of our relationship with the customer with the full support of the inspHire business 100% commercial ownership of several named accounts This role will involve liaising internally and externally to manage specific customers and influence solutions. Building relationships at all levels including board, executive and C-level within the accounts Identification and closure of sales opportunities within this account Internal and external management of account to ensure maximum commercial return for inspHire Key Requirements: Essential Strong commercial awareness in all areas Experience of working in sales within a software solution sales environment Excellent technical understanding from an application and technology perspective Demonstrate success in a similar role Excellent communication skills Ability to build effective relationships at all levels Commercially aware Proactive Motivated Can-Do Attitude Ability to accomplish a task and problem solve A valid driving licence with suitable car for business use Desirable Knowledge of ERP or business IT systems Appreciation for all products and services in the inspHire offering Company Info inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world. With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products. Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
R ole and specification overview: Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world. Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work. To help further grow these products, we are seeking a technically minded, solutions expert. Someone who's proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment. Main Duties and Responsibilities: All duties of a support analyst, plus: Ensures all staff are successfully supporting the product. Provide support, technical support and training to team members who use support product, replying to inbound queries. Develop staff relationships that promote retention and loyalty. Deliver 121s to all support staff and provide support for career development Monitor all work queues to ensure a consistent, good quality service to our customers Closely monitor Support cases and Customer Feedback to feed this information back into the business. Work with internal stakeholders to resolve customer issues and improve processes. Focus on improving and delivering customer service to many customers Create help documentation and video content to help the customer base. The ideal candidate will have: Experience: Minimum of 2 years in a similar role or 5 years as senior Support Analyst Education: A-Levels or Equivalent as a minimum Experience of training/leading junior staff, including managing workload, shift rota Demonstrable interest in IT with a drive to build a successful career Enthusiastic and creative in problem-solving skills An analytical and process-oriented mind-set The ability to plan, prioritise and work on several projects at once The desire to work under pressure and in a fast-paced environment Strong interpersonal skills, customer empathy and determination to resolve issues The ability to build relationships both with Customers and internal stakeholders The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement Flexible and adaptable - both products and their processes will develop over time. Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness What does inspHire offer you? An Opportunity to work with an early-stage product in a forward thinking established and growing software solution company. We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement. In addition to our standard benefits of 20 days holiday and an employer matched contributory pension you will get: A Competitive Salary (dependent on qualifications and experience) Great working environment Quality Training Provided Career Development and Opportunity to grow Become part of our amazing inspHire family! Job Types: Full-time, Permanent Company Info Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.