Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) SW London 3-4 days onsite - up to £30k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support. As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues. The following are essential: A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support Experience of working with SQL ITIL Frameworks Experience troubleshooting technical issues Working with both M365 and Microsoft on-prem applications SharePoint experience Excellent problem-solving and communication skills Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) SW London 3-4 days onsite - up to £30k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Calisen Metering is a leading provider of metering systems, data capture, data management and field management service, offering innovative solutions to the utility industry and businesses throughout Great Britain. Our dual fuel engineers are the face of the business, and we are proud to say that our current team set the bar high when it comes to safety, quality and customer service. We are searching for the best engineers to deliver the excellent service that we are renown for. You will be backed by a wider support team of scheduling, commissioning, auditors and management, helping you to deliver smarter energy for all. We believe that you deserve to be rewarded for your hard work and dedication. We are proud to offer a highly competitive remuneration package. £39,220 basic salary (OTE £53,000) London Weighting £2,000 per annum (if you live within the M25) Up to £250 quarterly health and safety bonus Daily fitting bonus 1-week induction in Wigan (WN4) Excellent healthcare package Company sick pay Bonus & incentive packages Enhanced maternity & paternity pay Life Assurance EV car salary sacrifice scheme Progression and upskilling opportunities 30 days holidays, rising to 33 (This includes bank holidays) Van, tools, PPE and Fuel card Standby 1 week in 4 We just ask for the following: CCN1/CMA1/CMA3 or CESP1 Met1 A previous MOCOPA At least 6 months experience working as a dual fuel smart meter installer Full manual driving licence with no more than 6 points Able to pass a CRC check. Calisen is proud to be a Real Living Wage employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace. We embrace diversity and inclusion and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it, support it, and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We will consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are any adjustments, or you'd like to speak to somebody about any aspect of your recruitment process, please contact our Recruitment Team. Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.