CCP are delighted to have even exclusively engaged by a reputable, award winning CX Consultancy that have serviced the contact centre industry for nearly two decades, as they seek to attract a contact centre expert with a passion for, and expertise in a channel, that's largely considered the future of customer contact; WhatsApp.
The customer contact industry is currently going through a period of evolution, caused by significant changes in customer demand and expectations, plus the introduction of AI.
As a consequence, most operations are implementing new customer contact channels, such as WhatsApp, to engage with their customers.