The Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.
The role will include
Assisting with researching and analysing performance to help embed a culture of learning from complaints and other enquiries.
Coordinating, and where necessary investigating, complaints, Members' Enquiries, Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints Ombudsmen enquiries, and other complex enquiries to ensure timely responses and support a customer-focused approach.
Posted by Collins Property Recruitment • £35K/yr to £50K/yr
General
We are seeking a detail-oriented and analytical individual to join a boutique property loans business based in Mill Hill, NW London as an Operations Executive / Underwriter.
In this role, you will play a crucial part in the loan underwriting process, ensuring the smooth operation of the loan book and pipeline.
Key Responsibilities
Loan Underwriting: Assess and underwrite initial loan applications, adhering to company policies and procedures.