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Customer Service Team Leader Location - Glasgow Shift Pattern Monday to Friday 9am - 5pm Required to supervise, lead, and support the existing call centre team as well on-board new starts and carry out training. Manage the day-to-day operational aspects of the team and ensure effective and efficient running of the call centre. Ensure high levels of customer satisfaction are achieved. KEY RESPONSIBILITIES & ACCOUNT ABILITIES Coach & develop the skills & knowledge levels of team members Champion and enforce the adoption of business culture and values Carry out regular 1-2-1s, developing a culture where training and development are part of the team, identifying actions and working with staff to ensure skills and knowledge are developed effectively Be accountable for the effective use of company's work scheduling system Provide leadership, development and coaching of call centre staff Support the review of processes & ways of working to increase efficiency's and productive collaborative working (this may involve internal projects) Support the team Ensure quality monitoring of calls/stats are being carried out regularly Ensure regular training is being carried out on processes Carry out weekly/monthly client reports Carry out daily, weekly & monthly checks on spreadsheets (night shift reports, etc.) Pull open job reports and send to staff Monitor daily, weekly and monthly AMK reports Manage team in accordance with office etiquette / guidelines ensuring staff are ready to start work on time and log in / out times are in accordance with scheduled breaks etc. Deal with complaints from clients, tenant or customers Liaise with operation supervisors on manpower Be accountable and ensure all tasks are carried out efficiently by staff Deal with holidays requested by staff Carry out reviews Carry out return to work interviews and absence reviews when required Rapidly escalate any staffing issues or client issues to SDM Manage call centre shift Rota Ensure adequate cover when required whilst being mindful of costs of overtime etc. Involvement in the recruitment process to include reviewing CV's, arranging interviews, being part of the interview panel Be part of the standby out of hours team (on a rotational basis) Attend client meetings when required Ensure all company escalation processes and procedures are followed Ensure all disciplinary matters are dealt with in line with company practice and procedures Ensure all data protection, H&S and other legislative requirements are applied and enforced Ensure any equipment faults, system faults are reported timeously to avoid staff downtime If this Team Leader opportunity interests you apply ASAP for immediate consideration... Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Title: Regional Assistant Manager Location: Glasgow Salary: £37,425 per annum Job Type: Full time, 12 Month Fixed Term The Role: We are currently looking for a Regional Assistant Manager to join our passionate and committed Regional team in Glasgow on a 12-month fixed term contract. There is potential for this to be extended or made permanent. The successful candidate will be client focused and an excellent listener, have a keen eye for detail and be able to engage well with all relevant stakeholders. You will support and manage the Client Advisers within the Regional Team, champion training, coaching and overall management of the team. You will be required to support in the completion of all types of asylum applications, induction briefings to new arrivals in initial accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations. If you are looking for an exciting role within an ever-growing, fast paced team, we'd love to hear from you! As the Regional Assistant Manager your duties would include: ? Provide an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations Conduct line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns Handle calls effectively, work in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible To support KPI assurance for the regional team Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager or / or Head of Service The experience and skills you need: Demonstrable competence in a people management role, at supervisory level Working with people in sensitive and emotionally demanding situations is essential Proven ability to prioritise and work on your own initiative whilst respecting boundaries What else to expect: The Regional team operate Monday to Friday between 8am and 6pm, however this service operates and Out of Hours and there will be a requirement to work this on a rota basis This post will, on occasion, require travel therefore flexibility is required to meet this need when it arises About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Clearance (CTC) Therefore the applicant must: Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 15th May 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the experience or relevant job titles of; Regional Manager, Regional Assistant, Line Manager, Assistant Line Manager, Client Advisor Manager, Advisor Manager, Account Manager may also be considered for this role.
I am currently recruiting for a Onboarding Administrator to join my client based in Eurocentral on an ongoing contract. You will be based on-site for the first 2 weeks of training, with the option of flexible working once you are fully trained. While you will have the flexibility to work from home, it's important to note that you may be required to attend on-site training or team days, where management feel necessary. For this role, you must have a driving license and access to your own vehicle, as Eurocentral is not easily accessible by public transport if you don't live locally. You will work Monday - Friday between the hours of 9am-7pm on alternating shifts, dependant on success on recruitment call activity and busy periods. You will work on rotational weekends, potentially every 3rd weekend working hours between 10-6, with a day off during the week. The salary will be £25,000 per annum. On a typical day you will be responsible for the on-boarding of new courier drivers who have expressed interest in joining the business. This will entail reviewing applications from new drivers and contacting them to guide them through the following steps: Ensure they hold a valid UK driving licence and collect their car/van registration number to input into the system Schedule their on-site training day at their nearest depot once they have completed necessary online training modules Offer additional details about their local depot, including the field manager's contact details and address for training days Communicate anything they must do prior to attending their local depot for training Be comfortable using the systems to record notes and actions taken during telephone interviews You will be expected to complete on average 30 interviews per day, therefore you must be comfortable completing a high volume of work, whilst holding basic computer literacy skills and having accurate attention to detail whilst inputting data into the systems. If you are available immediately and able to start on Monday 3rd June 2024, then I would urge you to apply now, or email me for further details on Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
About the role This is a Part Time position. Working 20 Hours Monday to Sunday; Shifts during branch operating hours We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same. We are 5/7 day operation, (check our website for specific opening times.) We only recruit individuals who are aged 17 and over Role Responsibility Customers are at the heart of everything we do, our customers need to be back in their own business as quickly as possible having found what they need, we keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need. You will need Ideally experience within the Wholesale or Retail environment A can do attitude A passion for customer service Be willing to go the extra mile Always be there, on time and properly presented. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco