Our Client is an FTSE-250 business and globally recognised brand which has successfully disrupted its industry through digital innovation and thought leadership.
They provide genuine personal growth, long-term career prospects, mentorship, and training to successful candidates.
They offer an extremely strong value proposition as a prospective employer, renowned for their great company culture, work-life balance, competitive salaries, and comprehensive benefits package.
Management of the helpdesk function, line management of team of helpdesk coordinators.
Managing the end to end process of reactive call management, including logging of the work, liaising with the operational teams, uploading of any relevant documentation, customer expectation management, communication with the customer through the journey, and closing the job in the system.
General
We are working with a leading facilities maintenance provider to recruit an experienced Facilities Helpdesk Manager to join and lead a team across various FM key accounts at their office in Kenilworth.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy and operates as an equal opportunities' employer.
Candidates will ideally show evidence of the above in their CV in order to be considered.