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Are you passionate about providing exceptional technical support and resolving complex IT issues? We are seeking a talented individual to join our client's dynamic team as a First Line Support Key Responsibilities: Provide first/second line technical support to clients via phone, email, or in person. Diagnose and troubleshoot complex hardware and software issues. Escalate unresolved issues to the appropriate teams and follow up until resolution. Support users with Office 365 applications and services. Document support processes and maintain accurate records of incidents and resolutions. Collaborate with other support teams to ensure timely resolution of issues. Proactively identify recurring problems and suggest long-term solutions. Requirements: Proficiency in diagnosing and troubleshooting hardware and software issues. Strong knowledge of operating systems, networking protocols, and IT infrastructure. Experience with Windows. Excellent communication skills and the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for delivering exceptional service. If you are a motivated individual with a passion for problem-solving and a dedication to customer satisfaction, we want to hear from you!
Desktop Support Specialist - Financial Services - London - Up to £35,000 Robert Half have partnered exclusively with a leading financial services firm that specialise in offering tailored solutions to it's clients across multiple products, including cash equities, ETFs, and vanilla/exotic equity derivatives. With offices across the globe including London, Paris and Israel with a further site opening in New York they pride themselves on their commitment to technology and rely on a talented team of IT professionals to support their operations. They are seeking a motivated and skilled Desktop Support Specialist to join their dynamic IT team. As a Desktop Support Specialist, you will play a crucial role in providing technical assistance and support to internal users on a 1st and 2nd line basis. You will work closely with a small team of IT professionals to ensure the smooth operation of desktop systems and related technologies within our organisation. Key Responsibilities: Provide first and second line technical support to internal users, resolving issues related to desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to Azure, Azure AD, and Office 365 applications. Assist with basic networking issues including connectivity, DNS, and DHCP. Support market data systems and applications used by traders and analysts. Install, configure, and maintain desktop operating systems and software applications. Perform hardware and software upgrades as needed. Maintain accurate records of technical issues and resolutions using ticketing systems. Collaborate with other IT team members to escalate and resolve complex technical issues. Assist with IT projects and initiatives as assigned. Requirements: Proven experience in a desktop support role, preferably within the financial services industry. Strong technical skills in Azure, Azure AD, and Office 365 administration. Basic understanding of networking concepts and protocols. Experience supporting market data systems and applications is highly desirable. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills, with the ability to interact professionally with users at all levels of the organisation. Ability to work effectively both independently and as part of a team. Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A are a plus. Benefits: Competitive salary and benefits package Opportunity for career growth and advancement within a leading hedge fund Exposure to cutting-edge technologies and systems Dynamic and collaborative work environment Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Are you an experienced Senior Desktop Support professional looking for an exciting opportunity in London? Our client, a global investment management firm, is seeking a dynamic individual to join their team on a 6-month contract. With a commitment to delivering exceptional client service and fostering a healthy world, our client takes an active and engaged investment approach. As part of their team, you will have the chance to contribute to their global support network and play a lead role in handling escalations and VIP queries. Responsibilities: Be part of a premier support function, providing excellent client service, ownership, innovation, and technical expertise. Serve as a concierge to the business, taking ownership of issues impacting their ability to function and providing guidance and support. Act as an escalation point for the team, collaborating with key stakeholders to drive improvements and changes in the Workplace Technologies environment. Key Tasks: Ensure information risk is managed effectively, escalating observed situations as necessary. Collaborate closely with the Production Support Manager to deliver Workplace Support Services. Provide task management for the team, ensuring appropriate resourcing to meet objectives. Conduct regular systems health checks and report on findings. Provide out-of-hours and weekend support as needed. Follow and contribute to support standards, including problem-solving, communication, and fault reporting. Liaise with business staff, IT shared services, and project teams as necessary. Maintain knowledge of technology and business processes related to your responsibilities. Produce timely reporting and management updates. Engage with product vendors to log and resolve issues and enhance knowledge. Personal Competencies: Adaptability to new technologies and a flexible attitude towards work activities. Strong communication skills, both verbal and written, to effectively engage with business and technology stakeholders. Customer orientation, understanding and exceeding user and client needs. Commitment to continuous improvement and learning. Excellent technical aptitude and literacy. Strong team player with a willingness to support team members. Proactive problem-solving approach and ability to work under minimal supervision. Excellent planning, organisation, and time management skills. Delivery focus, able to work under pressure and meet tight deadlines. Tenacity and perseverance in the face of obstacles. Skills: Windows OS Administration. Mobile Device Administration. Technical skills in an Investment Banking Environment supporting Traders and Dealers. If you have the skills and experience required for this role, please apply with an up-to-date CV. While we strive to provide feedback within 48 hours, please note that if you haven't heard from us, your application was not successful. However, we will keep your details on file for future opportunities. At Pontoon, we are passionate about improving everyone's chance of being part of the workplace. We value diversity and inclusivity, appreciating individuals of all backgrounds, beliefs, and identities. Join us in an inclusive environment that showcases your talents and helps you thrive. Apply now and be a part of something great! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.