The successful Desktop Support Engineer will be working onsite providing real-time IT support to End Users across the company.
Desktop Support Engineer required on an initial 12-month contract supporting an end client based in Cambridge.
Tasked with working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests.
My Client is a highly dynamic and successful computer reseller and consultancy providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 1st and 2nd Line Support Service / Help Desk Engineer with a minimum 2 - 3 years' experience.
Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service.
Job Description:Would you love to investigate performance issues and suggest product improvements on the different parts of a Mobile Phone's System-on-a-Chip?
Arm's Client Performance Analysis team is a team of highly motivated engineers ensuring that we maintain our leadership in mobile computing by helping our partners build outstanding products.
Would you like to analyse the performance of Arm's future CPUs, graphics processors (GPUs) and Interconnect IPs when they are working together?
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team?
Have you previously worked in Field Service at a senior/highly experienced level?
This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently.
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Their use as profiling applications for platforms ranges from mobile phones, to cars, to cloud servers.We are currently expanding our focus on the cloud computing and network infrastructure use cases, and are looking for a systems architect to join our team to take ownership of the architecture CPU side of our tooling alongside our technical lead.Working collaboratively with our technical lead to guide the roadmap for our CPU toolset
You will be joining our Performance Tools team, who design and develop the tools used for software profiling and CPU performance analysis.
Responsibilities
Communicating with our business areas and stakeholders to derive requirements for our usersWorking with wider Arm teams to drive design of performance analysis methodologiesWorking with your counterpart to plan the roadmap based on user needs and priorities, along with managing and prioritizing the product backlogCommunicating with your technical lead and their team to guide them in their planning process and their workCoaching and mentoring of team members to develop their technical skills and knowledgeWorking in an Agile cadence and driving continuous improvement.